Blackbuck uses SMS for seamless freight operations

About

Blackbuck is an online marketplace platform for freight where shippers and fleet operators can engage seamlessly. With the vision to make freight a seamless experience, and to ensure it happens efficiently, Blackbuck has been rigorously working on establishing a robust communication network for their customers’ satisfaction.

Blackbuck uses MSG91 for SMS communication

Industry
Services (Logistics)

Purpose 
Communication APIs

Features in use 
Programmable SMS

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong system, a communication channel targeting a wider reach is required.

Solution

Blackbuck is managing their operations by its website https://www.blackbuck.com/ and communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as:

This way Blackbuck has been able to establish and maintain an effective communication with Customers, Truck owners and drivers via SMS using MSG91 API.

Benefit

As a result, the customer, truck owners and drivers gets regular updates and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the team and customers and thereby, increase in sales.

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