Industry
Services (Logistics)
Purpose

Communication APIs

Features in use

Programmable SMS

Blackbuck conducts seamless operations using SMS communication via MSG91

About

Blackbuck is an online marketplace platform for freight where shippers and fleet operators can engage seamlessly. With the vision to make freight a seamless experience, and to ensure it happens efficiently, Blackbuck has been rigorously working on establishing a robust communication network for their customers’ satisfaction.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong system, a communication channel targeting a wider reach is required.

Solution

Blackbuck is managing their operations by its website https://www.blackbuck.com/ and communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as:

This way Blackbuck has been able to establish and maintain an effective communication with Customers, Truck owners and drivers via SMS using MSG91 API.

Benefit

As a result, the customer, truck owners and drivers gets regular updates and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the team and customers and thereby, increase in sales.