ClickPost is a logistics optimization startup which offers services to E-Commerce businesses for orders’ delivery. With the vision to offer their customers with intact orders delivery at their doorsteps, and to ensure it happens efficiently, ClickPost has been rigorously working on sending the delivery updates for their customer’s satisfaction.
A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like delivery updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.
ClickPost is managing their operations by its website https://www.clickpost.in/ and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as
This way ClickPost has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.
As a result, the customer gets regular updates for their food orders and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.
"MSG91 has been an integral part of Clickpost's Logistics Intelligence Platform. They have helped us fulfill our mission of improving supply chain performance for our customers. Till date, we have never faced any glitches and their support is outstanding allowing us to focus on our core while leaving communication tech to MSG91"
MSG91 has been an extremely reliable messaging service for us and has helped us in delivering great customer experience through consistent communication!
A great self service SMS platform that works. We integrated in our products in less than an hour. Great support too!
You guys have been instrumental in getting our customer connect via SMS trustworthy. Appreciate your technical support services as well. Quite responsive!