Industry
Services (Logistics and E-commerce delivery)
Purpose

Communication APIs

Features in use

Programmable SMS

ClickPost update their customers of their orders via MSG91

About

ClickPost is a logistics optimization startup which offers services to E-Commerce businesses for orders’ delivery. With the vision to offer their customers with intact orders delivery at their doorsteps, and to ensure it happens efficiently, ClickPost has been rigorously working on sending the delivery updates for their customer’s satisfaction.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like delivery updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

ClickPost is managing their operations by its website https://www.clickpost.in/ and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

This way ClickPost has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.

Benefit

As a result, the customer gets regular updates for their food orders and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.