Craypolar provides CRM services to Gym and Fitness centres, where they communicate to their customers information, offers and updates regularly. With the vision to help the customers get seamless fitness services in time, Craypolar has been rigorously working on the operations for the customer’s welfare.
A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like subscription details, offers, updates and reminders for building a strong customer relationship, a real-time communication channel targeting wide reach for mass audience (customers) is required.
Craypolar is managing their operations through their website and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers at different events such as
- Sends SMS to customers on on-boarding.
- Sends SMS on on-boarding of new gym admins.
- Customer receives OTP via SMS.
- Sends system update details to gym admins via SMS.
- Acknowledges subscription renewal by sending SMS to customers.
- Sends birthday wishes to customers via SMS.
- Updates customers of service change via SMS.
- Alerts customers about payment dues and subscription expiry by sending SMS.
- Sends reminders for subscription expiry in advance via SMS.
This way Craypolar has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.
As a result, the customer gets regular updates for every event via secured channel making the operations reliable and seamless resulting in a better rapport with the customer and increase in sales.