Indialends maintains customer communication using SMS

About

Indialends is a personal loan providing Fintech platform. With the vision to offer their customers a seamless loan approval, and to ensure it happens efficiently, Indialends has been rigorously working on sending the updates and information for their customers security and satisfaction.

Indialends uses MSG91 for Communication

Industry
Fintech (Loans)

Purpose
Communication APIs, Number Verification

Features in Use
Programmable SMS, Send OTP

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to update users’ for building a strong customer relationship, a real-time communication channel targeting wide reach for mass audience (customers) is required.

Solution

Indialends is managing their operations by its website https://indialends.com and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

This way Indialends has been able to update and secure its Customers regularly using an effective communication via SMS using MSG91 API.

Benefit

As a result, the customer gets updates SMS via a secured channel, making the operations secure, reliable and seamless, which results in a better rapport with the customer and increase in sales.

"MSG91 has been an extremely reliable messaging service for us and has helped us in delivering great customer experience through consistent communication!"

Aditya Sriganesh AVP - New Initiatives, Indialends

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