Ixigo provides travel and hospitality based services, where they communicate information, offers and updates to their customers regularly. With the vision to help the customers get seamless travel and hospitality services in time, Ixigo has been rigorously working on the operations for the customer’s welfare.
A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like booking details, offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.
Ixigo is managing their operations through their website and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers both in India and Internationally at different events such as
This way Ixigo has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.
As a result, the customer gets regular updates for every event related to their bookings via secured channel making the operations reliable and seamless resulting in a better rapport with the customer and increase in sales.
"A great self service SMS platform that works. We integrated in our products in less than an hour. Great support too!"
The services and support provided are highly professional. We are very pleased to have MSG91 as our SMS partner!
You guys have been instrumental in getting our customer connect via SMS trustworthy. Appreciate your technical support services as well. Quite responsive!
MSG91 has been an extremely reliable messaging service for us and has helped us in delivering great customer experience through consistent communication!