About

KartFood is a Kashmir based food delivery startup. With the vision to offer their customers with quality food at their doorsteps, and to ensure it happens efficiently, KartFood has been rigorously working on sending the updates for their customer’s satisfaction.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

KartFood is managing their operations by its website http://kartfood.in/ and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

• Once the customer places an order, the customer receives an Order Confirmation SMS.
• Once the order gets delivered, the customer receives an Order Delivery SMS.
• If the Order gets cancelled, the customer receives an Order Cancellation SMS.
• Customer receives SMS notifications regarding all the Ongoing Offers and Updates.

Benefit

As a result, the customer gets regular updates for their food orders and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.