Milkbasket sends regular updates to their customers’ via MSG91
Case Studies - Milk Basket
Milkbasket is an E-commerce platform providing milk and grocery at doorsteps. With the vision to offer their customers a seamless customized delivery, and to ensure it happens efficiently, Milkbasket has been rigorously working on sending the updates and information for their customers security and satisfaction.
A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like booking details, offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.
Milkbasket is managing their operations by its website https://milkbasket.com and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as