Milkbasket keeps their customers updated using SMS

About

Milkbasket is an E-commerce platform providing milk and grocery at doorsteps. With the vision to offer their customers a seamless customized delivery, and to ensure it happens efficiently, Milkbasket has been rigorously working on sending the updates and information for their customers security and satisfaction.

Milkbasket uses MSG91 for Communication

Industry
E-commerce (Online Grocery)

Purpose
Communication APIs, Number Verification

Features in Use
Programmable SMS, Send OTP

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to update users’ for building a strong customer relationship, a real-time communication channel targeting wide reach for mass audience (customers) is required.

Solution

Milkbasket is managing their operations by its website https://milkbasket.com and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

This way Milkbasket has been able to update its Customers regularly using an effective communication via SMS using MSG91 API.

Benefit

As a result, the customer gets updates SMS via a secured channel, making the operations secure, reliable and seamless, which results in a better rapport with the customer and increase in sales.

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