OxeBox is a Bengaluru based secured e-billing startup. With the vision to offer their customers with secured e-billing, OxeBox has been rigorously working on securing the OxeBox accounts for their customer’s satisfaction.
A well-established secured communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to secure user accounts for building a strong customer relationship, a communication channel (ensuring 2-Factor Authentication) targeting wide reach for mass audience (customers) is required.
OxeBox is managing their operations by its app and securing the user accounts efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, OTP SMS is delivered to the customers to build communication at different events such as
- Upon sign up, the customer receives a Verification Code SMS to verify the registered mobile number, thereby securing the user account.
As a result, the customer gets verification code for verifying their registered mobile numbers. Thereby protecting the information and bill receipts within their user accounts via a secured channel, making the operations reliable and seamless. This results in a better rapport with the customer and increase in sales.