Razorpay secures their user accounts via 2FA API from MSG91

Razorpay secures their customers accounts using SMS

About

Razorpay is a payment gateway. With the vision to offer their customers secured payment gateways integrated with web and mobile applications. To ensure it happens efficiently, Razorpay has been rigorously working on sending the OTPs and payment links for their customers security and satisfaction.

Industry
Fintech (Payment Gateway)

Purpose
Communication APIs

Features in Use
Programmable SMS

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to secure users’ transactions and account for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

Razorpay is managing their operations by its website https://razorpay.com and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

Once the customer logins for making payments, the customer receives an OTP SMS.
Customers receive payment links via SMS.

This way Razorpay has been able to secure its Customers payment transactions using an effective communication via SMS using MSG91 API.

Benefit

As a result, the customer gets OTPs and payment links via a secured channel, making the operations secure, reliable and seamless, which results in a better rapport with the customer and increase in sales.