About

TalkCharge is a recharge wallet and E-commerce platform. With the vision to offer their customers secured wallet, and to ensure it happens efficiently, TalkCharge has been rigorously working on sending the updates and information for their customers security and satisfaction.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to update users’ for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

TalkCharge is managing their operations by its website https://talkcharge.com and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

• Sends updates regarding amount added into wallet.
• Sends Voucher codes to customers via SMS.
• Updates of cashback credits are sent via SMS.
• Updates of unsuccessful orders and their refund is sent via SMS.
• Customers receive offers and updates via SMS.

Benefit

As a result, the customer gets updates SMS via a secured channel, making the operations secure, reliable and seamless, which results in a better rapport with the customer and increase in sales.