About
TalkCharge is a recharge wallet and E-commerce platform. With the vision to offer their customers secured wallet, and to ensure it happens efficiently, TalkCharge has been rigorously working on sending the updates and information for their customers security and satisfaction.
Problem
A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to update usersā for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.
Solution
TalkCharge is managing their operations by its website https://talkcharge.com and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as
- Sends updates regardingĀ amount added into wallet.
- SendsĀ Voucher codesĀ to customers via SMS.
- Updates ofĀ cashback creditsĀ are sent via SMS.
- Updates ofĀ unsuccessful orders and their refundĀ is sent via SMS.
- Customers receiveĀ offers and updatesĀ via SMS.
Benefit
As a result, the customer gets updates SMS via a secured channel, making the operations secure, reliable and seamless, which results in a better rapport with the customer and increase in sales.