Technovision is an E commerce website which sells mobile phones and accessories. To ensure a seamless and efficient service, Technovision has been rigorously working on sending the offers updates and other important information for their customer’s satisfaction.
A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.
Technovision is managing their operations by its app and website http://technovisionmobile.com/, while the customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as:
- Customer receives SMS notifications having informations of all the Ongoing Offers and Updates.
- Customers receive SMS with Greetings on all festivals.
As a result, the customer gets regular updates for their orders and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.