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Industry

E-commerce (Mobile Phones and Accessories Retailer)

Purpose

Communication APIs

Features in use

Programmable SMS

Technovision updates customers of their offers with SMS via MSG91

Case Studies - Technovision

Technovision is an E commerce website which sells mobile phones and accessories. To ensure a seamless and efficient service, Technovision has been rigorously working on sending the offers updates and other important information for their customer’s satisfaction.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like booking details, offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

Technovision is managing their operations by its app and website http://technovisionmobile.com/, while the customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as:

Customer receives SMS notifications having informations of all the Ongoing Offers and Updates.
Customers receive SMS with Greetings on all festivals.

This way Technovision has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.

Benefit

As a result, the customer gets regular updates for their orders and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.

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Technovision updates customers of their offers with SMS via MSG91

Case Studies - Technovision

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