Zebpay is an app-enabled cryptocurrency exchange. With the vision to offer their customers with secured bitcoin transactions, and to ensure it happens efficiently, Zebpay has been rigorously working on sending the OTPs for their customers security and satisfaction.
A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to secure users’ transactions and account for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.
Zebpay is managing their operations by its website https://www.zebpay.com/ and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as
Moreover, since the account and transactions involve monetary matters and are to kept very secure, we ensure security by using encryption, https (SSL), and auto-deleting the history every quarter.
This way Zebpay has been able to secure its Customers using an effective communication via SMS using MSG91 API.
As a result, the customer gets OTPs and updates via a secured channel, making the operations secure, reliable and seamless, which results in a better rapport with the customer and increase in sales.
A great self service SMS platform that works. We integrated in our products in less than an hour. Great support too!
You guys have been instrumental in getting our customer connect via SMS trustworthy. Appreciate your technical support services as well. Quite responsive!
MSG91 has been an extremely reliable messaging service for us and has helped us in delivering great customer experience through consistent communication!