About

Zebpay is an app-enabled cryptocurrency exchange. With the vision to offer their customers with secured bitcoin transactions, and to ensure it happens efficiently, Zebpay has been rigorously working on sending the OTPs for their customers security and satisfaction.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to secure users’ transactions and account for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

Zebpay is managing their operations by its website https://www.zebpay.com/ and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

• Once the customer logins, the customer receives an OTP SMS.
• If the password is forgot, the customer receives an Reset password link via SMS.
• These services are also provided for International numbers.

Moreover, since the account and transactions involve monetary matters and are to kept very secure, we ensure security by using encryption, https (SSL), and auto-deleting the history every quarter.

Benefit

As a result, the customer gets OTPs and updates via a secured channel, making the operations secure, reliable and seamless, which results in a better rapport with the customer and increase in sales.