From inconsistent support to API hiccups, several users have raised concerns about MessageBird (now Bird). Here are some honest, real-world challenges businesses have faced:
“Support takes ages to respond. We waited over 24 hours just to resolve a simple query.”
— User review on Capterra
“Our account got disabled with no warning. We couldn’t access our funds and didn’t get a clear reason.”
— Feedback via SaaS Adviser
“The API sometimes gives weird cost values or fails mid-campaign. We’ve had to re-run batches more than once.”
— Reported on Saasworthy & Reddit forums
Limited Support Hours: Only available Monday to Friday, 9 am–5 pm. Faster support? Pay extra — up to €4,250/month for premium assistance.
Unstable API & Billing Bugs: Unreliable cost calculations and unexpected message behavior.
Weak Automation Options: Campaign scheduling and automation capabilities lag behind modern standards.
Random Account Blocks: Several businesses reported account suspensions without warning — affecting operations and cash flow.
When you're scaling a business, you need reliability, responsiveness, and results. MSG91 gives you exactly that — and more.
Looking for the best alternative to MessageBird? MSG91 gives you powerful APIs, better support, and total control — all in one place.
Real humans respond — fast.
Available across time zones via email, chat, or call.
No extra cost for getting the help you deserve.
Simple, consistent APIs with clear documentation.
Real-time logs, delivery reports, and cost data.
Use a single API for OTPs, transactional, and marketing messages — across WhatsApp, SMS, email, voice & RCS.
Schedule, segment, and personalize messages with ease.
Use Campaign to create customer journeys workflows or customize your own logic.
Integrates with CRMs, ERPs, websites, and Shopify stores out of the box.
Get your WhatsApp number from MSG91.
Use that same number for voice calls too — branded and unified communication.
Transparent policies and proactive fraud checks.
Your account stays safe — and so does your business.
1 . WhatsApp OTP with Backup Channels
Send OTP via WhatsApp first, and fall back to SMS, email, or voice — all controlled via an OTP widget and API.
2 . One AI-Powered Chatbot works on Multiple Channels
Handle FAQs and orders on WhatsApp, Website, Facebook or Instagram. Route complex queries to human agents seamlessly.
3 . Broadcast Campaigns with Personalization
Create targeted marketing flows with names, offers, and links — directly on WhatsApp, Email, or RCS.
4 . Automated Order Updates + Delivery Alerts
Integrate with Shopify or any eCom backend to send real-time shipment updates via WhatsApp.
5 . Lead Qualification Bot for Instagram & Facebook
Turn DMs into leads with auto-questions and qualify them instantly before sending them to your CRM.
Thousands of growing brands have already made the switch from MessageBird to MSG91 for smoother onboarding and stronger customer communication.
Switch to MSG91 and get 20% off your first billing cycle.
Whether you're tired of long support delays or unpredictable APIs, we'll help you migrate smoothly with:
Migration support from Bird
Verified WhatsApp setup with blue tick
Dedicated onboarding assistance
Instant 20% discount on sign-up
Step 1: Sign up on MSG91 panel
Step 2: Schedule Meeting & Share your Bird account details for migration
Step 3: Go live with your MSG91 APIs & automations with our experts.
Step 4: Enjoy peace of mind (and save money!)
Let your communication stack work smarter, not harder.
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