This way GrabOnRent has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.
GrabOnRent is an online rental services website which rents different lifestyle products such as furniture, bike and other accessories across Mumbai, Bengaluru, Hyderabad and Gurugram. To ensure a seamless and efficient service on time, GrabOnRent has been rigorously working in sending the order updates and other important information for their customer’s satisfaction.
A well established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.
GrabOnRent is managing their operations by its app and website http://www.grabonrent.com, while the customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as
- For the Verification of GrabOnRent Account, the customer receives a Verification OTP SMS.
- Once the customer makes an order, the customer receives an Order Confirmation SMS.
- Once the order gets delivered, the customer receives an Order Delivery SMS.
- If the Order gets cancelled, the customer receives an Order Cancellation SMS.
- Customer receives SMS notifications carrying short URLs having informations of all the Ongoing Offers and Updates.
- When the customer’s call gets missed, they get an SMS stating how could they contact back and they might get a call back sometime soon.
- Customers receive SMS regarding Referral Program, where they can refer GrabOnRent to their peers using the URL in the SMS and earn loyalty benefits.
As a result, the customer gets regular updates for their orders and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.