MSG91

MSG91 vs DelightChat

DelightChat is a customer support tool designed for small and medium businesses, focusing on WhatsApp interactions, chat automation, and seamless e-commerce integrations. In contrast, MSG91 is a comprehensive omnichannel communication platform supporting SMS, email, WhatsApp, and more, with advanced segmentation, AI-driven customer journeys, and robust analytics, making it more versatile for businesses seeking multichannel communication.

MSG91
MSG91

Comparison Summary: MSG91 vs DelightChat

MSG91, on the other hand, is a comprehensive omnichannel communication solution, supporting SMS, email, WhatsApp, and more. It offers advanced features like AI-driven customer journeys, dynamic segmentation, and robust analytics, catering to businesses seeking scalability, flexibility, and efficient multichannel messaging solutions.

DelightChat is a customer support platform tailored for small and medium businesses, primarily focusing on WhatsApp-based interactions, chat automation, and seamless integration with e-commerce tools. It features an intuitive interface, making it suitable for businesses managing customer support on WhatsApp.

Pricing

MSG91 - Zero margin on Meta pricing

DelightChat - Free plan available. Paid plans start at $49/month.

Multi-Agent Support

MSG91 - Unlimited agents at no extra cost.

DelightChat - Supports WA, IG, FB, Email, and Live Chat.

Omnichannel Communication

MSG91 - Email, SMS, WhatsApp, Voice, RCS, Facebook, Instagram, Twitter & more — all in one platform.

DelightChat -

AI Chatbot Integration

MSG91 - Try different types of Chatbots for free — build AI chatbots in minutes with MSG91 using simple English prompts.

DelightChat - DelightChat’s GPT AI Assistant is a paid add-on with limited free use.

Unlimited Bot Creation

MSG91 - MSG91 lets you create unlimited chatbots for free.

DelightChat - DelightChat doesn't specify chatbot creation limits.

Omnichannel Chatbot Support

MSG91 - WhatsApp, Website, Instagram, and Facebook Messenger

DelightChat - Supports WhatsApp, Instagram, FB, and Live Chat.

WhatsApp Payments

MSG91 - Supports direct payments with Razorpay, Cashfree, Credit/Debit Cards, UPI and so on

DelightChat - Supports Razorpay for in-chat payments but not other gateways.

WhatsApp Carousels

MSG91 - Supports creating and sending WhatsApp carousel templates.

DelightChat - Does not support WhatsApp carousel template creation.

WhatsApp Catalogs

MSG91 - Supports WhatsApp catalog with single and multi-product templates for easy sharing.

DelightChat - It allows sharing product catalogs via WhatsApp.

Customer Journey Creation

MSG91 - MSG91 powers multichannel journeys via SMS, WhatsApp, Email, RCS & more

DelightChat - It lacks multi-channel customer journey creation.

Client Segmentation

MSG91 - Advanced segmentation with automation (triggers & repeaters) for targeted campaigns.

DelightChat - DelightChat offers limited customer segmentation based on purchased products, total spend, order count, recency, country, and tags.

Integration and Plugins

MSG91 - Integrates with Multiple platforms Shopify, WooCommerce, Webengage, Zoho and other platforms

DelightChat - DelightChat integrates with multiple platforms including Shopify, WooCommerce, and Zapier.

OTP Verification

MSG91 - Provides OTP verification via multiple channels - WhatsApp, SMS, Email, and Voice

DelightChat - Supports OTP verification on WhatsApp via pre-approved templates but lacks native SMS, email, or voice OTP support.

OTP Widget

MSG91 - OTP widget for website & app—secure login, plug & play!

DelightChat - Does not provide a native OTP widget.

One Click Verification

MSG91 - Yes, through WhatsApp only

DelightChat - No

Unified Platform

MSG91 - One Dashboard for all your marketing: Segmento (targeting), Hello (AI support), Campaign (omnichannel outreach).

DelightChat - DelightChat offers a dashboard for chat, order management, and automations.

Technical Knowledge Required

MSG91 - Not Necessarily needed.

DelightChat - Not Necessarily needed.

Customer Support Quality

MSG91 - Free 24/7 support — email, WhatsApp & calls covered!

DelightChat - Free 24/7 support — email, WhatsApp & calls covered!

Blue tick assistance

MSG91 - Yes

DelightChat - Yes

Meta Ads Trackings & Conversion

MSG91 - Track all Meta ad analytics—campaign, ad set & ad—right in MSG91 panel.

DelightChat - It does not provide Meta ad analytics.

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