Chatbots vs Conversational AI- Key Differences & How to Choose

Defining Chatbots and Conversational AI

A chatbot in MSG91 Hello is your rules-based assistant. It’s quick to build and runs on your terms—answering FAQs, booking appointments, and more, using logic you set up with clicks, not code.

Conversational AI in MSG91 Hello goes a step further: it understands customer intent, supports multiple languages, and handles complex, natural conversations—across WhatsApp, voice, SMS, email, and more.
Unlike other platforms, both are part of the Hello plan. There’s no need for a separate contract, extra training, or a big investment.

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How Chatbots Work in MSG91

MSG91’s chatbots are as easy as filling out a form. Drag, drop, set your rules—done.
They’re perfect for:

• Quick support answers

• Simple workflows

• Scheduling and order tracking

No coding, no IT ticket required. Launch and update anytime, as your business grows.

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How Conversational AI Works in MSG91

Conversational AI inside Hello uses advanced AI models (including ChatGPT, Gemini, and Llama) to truly “get” your customers—no need for custom scripts or expensive consultants.

• Handles open-ended queries

• Remembers context across chats

• Supports multilingual conversations

• Available instantly, just turn it on from your dashboard

With MSG91, you never pay extra or wait for special setup. Conversational AI is always ready, side by side with rule-based bots.

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Chatbots vs Conversational AI:

Feature	Chatbot (Hello)	Conversational AI (Hello)
Setup	Instant, no code	Instant, no code
Cost	Included, pay-as-you-go	Included, pay-as-you-go
Tech Skills Needed	None	None
User Experience	Button, menu, FAQ	Feels human, understands context
Channels	WhatsApp, SMS, Web, Email	+ Voice, Multilingual
Switch Anytime	Yes	Yes

No platform hopping, no surprise charges, no need to “upgrade.”
If you can use a browser, you can use both.

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Pros and Cons

Chatbots in Hello
Pros:

• Effortless to launch and edit

• Zero coding, zero waiting

• Best for routine, repeatable queries

  Cons:

• Less flexible for nuanced conversations

Conversational AI in Hello
Pros:

• Handles complex, multi-turn questions

• Learns and adapts (with no setup)

• Built-in for voice, WhatsApp, web, SMS, email

Cons:

• Slightly more data needed to train for advanced personalization (but MSG91 handles the tech part for you)

MSG91 Hello is unique: No extra cost, no new contract, and switching between the two is just a click away.

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6Real-World Applications—All in Hello

• Retailers use rule-based bots for FAQs and order lookups.

• Service desks use conversational AI for ticket triage and multilingual support.

• HR and IT helpdesks handle leave requests and password resets—no IT team required.

All this, managed from your Hello dashboard at msg91.com/hello.

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Choosing the Right Approach in MSG91

Ask yourself:

• Is your need simple and direct? Start with a chatbot.

• Do you want smarter, more human conversations? Switch on conversational AI.

• Not sure? Mix and match!
  MSG91 Hello lets you toggle, combine, or change direction as your business grows—no investment, no IT approval cycle, no lock-in.

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Conclusion

When it comes to chatbots vs conversational AI, MSG91 Hello means you don’t have to choose. Get the right conversation, in the right channel, with the right tech—instantly, and with zero hassle.
Start simple, grow smarter, and deliver a customer experience that feels both modern and human.

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FAQs

Do I need a developer or IT team?
No. If you can click, you can build and switch bots in Hello.

Is there an extra fee for conversational AI?
No. Both rule-based bots and conversational AI are included—pay as you use, no hidden charges.

Which channels can I use?
WhatsApp, SMS, Email, Web, Voice, RCS, Instagram and more—all managed from msg91.com/hello.

Can I switch between chatbot and conversational AI anytime?
Absolutely. It’s just a click—no migration, no downtime. Where do I get started?

Visit https://msg91.com/hello, sign up, and explore the future of business conversations today.