WhatsApp Voice Call Pricing for Businesses- India, US, and UK Breakdown

WhatsApp Voice Calling for Businesses Is Here — Let’s Talk Pricing and Possibilities

As mentioned in our previous blog- User Initiated WhatsApp call, we’re now live with WhatsApp outbound calling for businesses.

Business-Initiated WhatsApp Voice Calls (Outbound Calls)

When your agent makes a voice call to a customer directly from WhatsApp, it’s a business-initiated call. These calls are chargeable, and the pricing depends on two factors:

• The duration of the call (Per minute charges)

• The country code of the recipient's phone number

This opens up a new way for businesses to reach out instantly, especially for support, follow-ups, or lead conversions.

---

WhatsApp Voice Call Pricing for Businesses:

• India (INR) – View full pricing details: WhatsApp Call Rates in India

• United States (USD) – View full pricing details: WhatsApp Call Rates in the US

• United Kingdom (GBP) – View full pricing details: WhatsApp Call Rates in the UK

These rates are competitive and more affordable compared to traditional customer support systems or Meta’s direct offering.

---

Real Benefits You’ll Actually Use!

1. When the support agent can’t understand the customer on chat, a quick WhatsApp call resolves it.

Customer: Hi, I was charged twice for my order. Please help!
Agent (after 5 chat replies): Can you share a screenshot? The order ID too?
Customer: This is taking too long. I can't explain everything here!

Solution:
The agent instantly switches to a WhatsApp voice call, understands the issue in 30 seconds, explains the refund process, and closes the query — no ticket, no delay, just resolution.

---

2. Missed WhatsApp calls from customers- Your agents can call again on WhatsApp!

Customer: Calls your business on WhatsApp — no one picks up.
Support team: Busy with chats, doesn’t catch it in time.
Customer: Leaves unsure, possibly frustrated.

Solution:
Your team sees the missed WhatsApp call and calls back from the same chat window. The customer gets real-time answers and feels heard — without needing to call again or wait.

---

FAQs

1. Do I get charged if a customer calls me on WhatsApp?

Nope! Inbound calls from users are totally free for your business.

2. How does pricing work when I call a customer?

You’re charged based on how long the call lasts and which country you’re calling.

3. Can I use my existing WhatsApp number for calls too?

Yes, the same number works for both chats and voice calls.

4. Is there any setup needed to start calling?

Just a quick one-time setup. You can follow the steps here.

---

In Conclusion

WhatsApp Voice Calling isn’t just a new feature—it’s a smarter, faster way to talk to your customers. Whether it’s quick query resolution or closing a sale, voice adds the personal touch chat lacks. With both inbound and outbound calling now live, it's time to upgrade how your team connects—all within WhatsApp.

To get started with WhatsApp Voice Calling, follow this step-by-step guide:
👉 How to Activate WhatsApp Voice for Your Business