WhatsApp Inbound Voice Calling for Businesses – Everything You Need to Get Started

Some problems are just easier to solve by talking. Whether it's a confused customer or a complicated query, voice calls can cut through where chats fall short. With WhatsApp Inbound Voice, your customers can now call your business directly from WhatsApp — and MSG91 ensures it works exactly the way your support team needs.

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How It Works: 4 Simple Rules You Should Know

1. First, Set Up WhatsApp on MSG91

To use WhatsApp Voice, your WhatsApp number must be integrated and live on the MSG91’s WhatsApp panel. Once your WhatsApp Business Account (WABA) is connected, voice, messaging and AI Voice Chatbot features work in one place — through the Hello panel.

Get Started With WhatsApp Business Today!

2. Your WhatsApp Number tier limit must be 1000+ Messages/Day

Only Meta Approved WhatsApp Business Number that have the tier limit of 1,000 or more messages per day can enable voice calls.
This makes sure the feature is available only to businesses with regular customer interactions — not one-off or low-usage accounts.

3. Customer Must Message First to your business.

Customers will only see the call button after they send you a message on your Business WhatsApp Number.
This protects the experience from unwanted calls and ensures conversations happen when they’re actually needed.

4. Inbound/Outbound Calling

On WhatsApp, inbound and outbound calling are both possible.

Customers must call you first — only then can you call them back(outbound).

This means you cannot initiate outbound calls on your own.

The control stays with your customers, ensuring calls happen only when relevant.

Your team, in turn, stays ready to respond instantly.

Set Up your WhatsApp Voice Now!

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WhatsApp Voice Chatbot – Setup & Pricing

Along with human agents, you can also enable a WhatsApp Voice Chatbot. This allows your customers to interact with a Voice bot over WhatsApp — getting instant answers, order updates, or directions without waiting for a live agent.

Currently, both the Voice Chatbot sessions and Inbound Voice Calls are free of cost for a limited time period.

Future Pricing:

~Inbound Voice Callsl: 1 Cent per minute

~Voice Chatbot Session: 10 Cent per minute

If the Voice Bot transfers the call to a human agent: 1 Cent per minute (applies for the agent-handled part of the call).

Enable Your WhatsApp Voice Chatbot Today!

~Integrate your WhatsApp number with MSG91 Hello panel.

~Configure the Voice Bot in the Hello dashboard, with AI-driven responses.

~Decide escalation rules: when the bot should answer, and when it should transfer to an agent.

This way, you can offer 24/7 instant voice support, while ensuring customers reach a human when needed.

Why and When to Use WhatsApp Voice

Not everything can (or should) be handled over text. Some issues are urgent, some are too detailed to type, and some just need a human voice. That’s where WhatsApp Voice comes in — quick, clear, and right inside the same chat.

Here’s when it works best:

• Businesses with high chat volumes – Speed up resolution and reduce the load with real conversations.

• Industries where timing is everything – Travel, e-commerce, healthcare, logistics — where waiting is not an option.

• Customer-first brands – Voice calls only activate after the customer messages you, keeping it consent-based and relevant.

• MSG91 Hello users – Already using the Hello panel? Voice fits right in. One place for chat, voice, logs — no extra tools needed.

Real moments that make voice better:

~I ordered Medium, but got Large — and the seal was broken.
One quick call → issue understood → replacement processed.

~My booking shows 5 PM, but I chose 6. Can I shift it to Friday?
A 30-second call → corrected and re-confirmed.

~Do I need to fast for tomorrow’s test? And what’s the location again?
A fast voice reply → no confusion, no missed appointment.

If you’re solving real customer problems every day, WhatsApp Voice gives you the clarity and speed your team (and your customers) will love.

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Why Use It with MSG91

-All WhatsApp Voice Callings, and WhatsApp Chats are managed from the Hello Panel — your central dashboard for customer conversations with AI Chatbot Compatibility.

- Now live: WhatsApp Voice AI Chatbot — smarter, faster, cooler. Connect with us for the Voice Chatbot set up.

-That means no switching between tools, full tracking of every interaction, and smooth collaboration across your team.

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FAQs

1. Can I directly call my customers on WhatsApp?
No. Only customers can call you — after then only you can call back the customer.

2. What kind of number is needed for this feature?
Your WhatsApp number must be approved by Meta with a messaging tier of 1,000 or more messages per day.

3. Will the calls show up in Hello panel?
Yes. All voice calls, just like chats, are logged inside the Hello panel.

4. What if a customer hasn’t messaged us yet?
They won’t see the call option. They need to message your business number first to unlock WhatsApp Voice.

5. Is this feature available for all industries?
Yes, as long as your number is eligible — it works great for e-commerce, healthcare, travel, logistics, and more.

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Conclusion

WhatsApp Voice makes it easier for your customers to reach out when they truly need to. And MSG91 helps you manage it the right way — structured, scalable, and all in one place.

No extra tools. No random calls. Just real conversations, when they matter most.

Want to activate WhatsApp Voice for your business?
Book a quick demo and we’ll help you get started.

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