The Wrong Software Choice is Very, Very Expensive : Why MSG91 Hello Is Your Smart Affordable Alternative!

Choosing the wrong customer support software is more than an inconvenience—it's a financial disaster. Most businesses overpay for bloated platforms with hidden implementation costs, per-agent licensing fees, and vendor lock-in tactics. 50% of enterprises waste as much as 10% of their annual operating budget on SaaS products they don't use.

MSG91 Hello shatters this model with transparent, affordable pricing and powerful features designed for real businesses.

Why MSG91 Hello Is Affordable?

No hidden costs. No surprise fees. Here's the pricing that changes the game.

Plan Name	Monthly Cost	Inboxes Included	Tickets Included	Ideal For
Live Chat	₹0/month	1 Inbox	Unlimited Tickets	Websites & starter support teams
Free Plan	₹0/month	2 Inboxes	50 Tickets	Very small teams testing automation
Basic Plan (Popular)	₹1500/month	2 Inboxes	1000 Tickets	Growing support teams automating common queries
Premium Plan	₹3000/month	3 Inboxes	2000 Tickets	Multi-team operations with higher ticket volume

All prices are exclusive of 18% GST, maintaining complete transparency with no hidden charges.

Hello vs Traditional Contact Center Platforms — Cost Comparison

Cost Component	Traditional Platforms (Typical)	MSG91 Hello	Savings
Agent Licensing Cost	₹8,000 – ₹25,000 per agent/month	₹0 per agent (included in plan)	₹1,20,000/month for a 10-agent team
Implementation Fee	₹4,00,000+	₹0	₹4,00,000
Integration Cost	₹1,50,000+	₹0	₹1,50,000
Total Annual Cost	₹14,40,000 for 10 agents	~₹0 – ₹36,000 (Hello Premium)	₹14,40,000 saved annually
Savings Over 3 Years	—	—	₹43,20,000 saved in 3 years

In short: Hello lets you run an enterprise-grade contact center at 1/10th the cost, with zero setup effort and instant ROI from day one.

Extra Usage Made Simple -

MSG91 Hello offers flexible pricing for additional needs.

Extra Inboxes: ₹500/inbox/month (available in Basic and Premium plans)

Extra Tickets:

• Basic Plan: ₹0.5/ticket

• Premium Plan: ₹0.75/ticket

This pay-as-you-grow model ensures you only pay for what you actually use, eliminating the waste inherent in traditional per-agent pricing models.

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What MSG91 Hello Provides -

MSG91 Hello delivers enterprise-grade features across 7 powerful channels

1. Unified Omnichannel Inbox: Chat Widget, Email, Voice (Phone), WhatsApp, Facebook, Instagram, and Twitter—all in one dashboard.

2. AI-Powered Chatbots (No-Code): Build sophisticated bots in minutes without hiring developers. Choose between drag-and-drop MSG91 Bot or conversational Agentic AI (ChatGPT, Gemini, Llama). Available in Free, Basic, and Premium plans.

3. AI Reply Suggestions: Agents receive context-aware responses that maintain your brand voice while improving efficiency.

4. Advanced Automation: Intelligent ticket routing, auto-escalation, and workflow automation handle routine issues without human intervention. Basic and Premium plans include full workflow capabilities.

5. Multilingual Support: Real-time translation breaks down language barriers instantly across all channels.

6. Unlimited Agents & Teams: Unlike competitors, there are no per-seat fees. Scale your team without budget explosion—all plans include unlimited agents and teams.

7. Screen Sharing & Video Calls: Premium support features included in Basic and Premium plans, allowing agents to take control of customer screens with permission for instant problem resolution.

8. 150+ Integrations: CRM, e-commerce, payment processors, and analytics platforms connect seamlessly.

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Why MSG91 Hello Is Unique?

MSG91 Hello stands apart through genuine affordability, unlimited agent scaling, and true multi-channel support spanning 7 different communication platforms. Most competitors charge per agent; Hello charges for actual usage. Setup takes just a couple of minutes, not months. Your data is always yours—no vendor lock-in.

All plans include core features like unlimited agents, teams, analytics, saved replies, and widget customization. Premium features like AI Chat Bot, screen sharing, video calls, workflow automation, chat summarization, paraphrase, and text translation unlock at Free, Basic, and Premium tiers—but still at a fraction of competitor pricing.

The Live Chat plan offers unlimited tickets with just 1 inbox, perfect for businesses starting their customer support journey. The Free plan provides 30-day analytics, while Basic plans offer the same analytics window. Premium plans unlock unlimited analytics for comprehensive long-term insights.

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Get Started Today

Stop overpaying for customer support software. Start your free plan at MSG91 Hello—no credit card required. Connect all your channels in minutes. Add unlimited agents and teams. Watch customer satisfaction rise while costs fall.

"MSG91 Hello: 7 channels. Unlimited agents. Enterprise power. Startup pricing".

Visit msg91.com/hello to begin your free trial today. Talk to Sales for a personalized plan that meets your unique needs.