MSG91

You don't have a traffic problem.You have a response problem.

Illustration of Shopify stores losing sales from slow or missing customer responses

Unanswered queries lose sales

“Is this COD?” “What’s the delivery time?” — these questions need instant answers. When they don’t get one, buyers leave without a trace.

Carts abandoned at checkout

A small hesitation with no one to help turns a ready buyer into an abandoned cart. The friction isn’t price — it’s silence.

Support limited to business hours

Your team covers 8-10 hours. Customers browse at midnight, weekends, and holidays — with zero coverage when they need it most.

Messages scattered across channels

Storefront, WhatsApp, Instagram, Facebook — your team juggles platforms while responses lag and context is lost.

MSG91 Shopify Support & Conversion Engine

Turn support questions into sales — automatically. Instant replies reduce drop-offs and improve retention.

Instant AI Chatbot

Replies instantly · Answers product queries · Guides purchase

AI-powered Shopify assistant designed to guide customers from discovery to checkout. Trained on your store data so every response is contextual, accurate, and aligned with your brand.

  • Ready-to-deploy Shopify-native bots for product discovery, cart recovery, order tracking, and customer queries
  • Smart nudges for size selection, stock availability, offers, and purchase decisions
  • Auto-discount application to reduce hesitation and speed up checkout
  • Direct add-to-cart and checkout guidance from within the chat
  • Seamless handoff to human agents when needed

AI Voice Bot for Shopify

Natural conversations · Instant resolution · Effortless human handoff

Customers speak naturally instead of typing, and the voice bot handles queries in real time — from product discovery to order updates — while keeping the conversation smooth and contextual.

  • Natural voice experience across storefront and phone
  • Instant resolution for product queries, order tracking, policies, and more
  • Intelligent handoff to human agents with full conversation context, whenever needed

One engine. Every channel.

Unified inbox · Single knowledge base · All platforms synced

Manage Shopify storefront, WhatsApp, Instagram, and Facebook from one dashboard. Train your bot once and deliver consistent answers everywhere. Connect channels in minutes.

  • Unified inbox for all conversations
  • Single knowledge base powers every channel
  • One setup — all platforms in sync
  • 40–60% reduction in support workload

24/7 availability

Customers shop anytime · Your bot responds every time

Never miss an after-hours sale. Your chatbot and voice bot handle every inquiry around the clock and hand off to humans whenever your customer wants to connect to a human.

  • Always-on coverage — nights, weekends, holidays
  • Instant handoff to human agents during work hours
  • Global shoppers served in every timezone

Before vs after MSG91

See what changes when every customer gets an instant reply across every channel.

Before vs after Shopify support flow with MSG91

Real problems. Instant fixes.

🛒

Abandoned Cart Recovery

Automated WhatsApp follow-ups with product reminders and nudges. Recover revenue from customers who hesitated at checkout.

📦

Instant Order Tracking

Automated real-time tracking replies eliminate 'Where is my order?' tickets — freeing 40–60% of support load.

COD Order Confirmation

Verify COD orders via WhatsApp before dispatch. Smart prepaid nudges reduce RTO losses and improve delivery success.

💬

Product Query Resolution

Size, stock, COD eligibility, shipping timelines — answered instantly by AI trained on your catalog.

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Customer Re-engagement

WhatsApp follow-ups, order updates, and smart campaigns keep customers returning instead of silently churning.

🎤

Voice-First Commerce

Voice bots let customers ask naturally, get instant answers, and move to purchase faster than typing.

Live in 5 minutes. Not 5 weeks.

No developer required. Plug-and-play Shopify app — connect, configure, convert.

1

Install the MSG91 App

One-click installation from the Shopify App Store

https://apps.shopify.com/msg91
2

Connect Channel and Enable Chatbot

Connect your WhatsApp channel and enable the chatbot to start handling support and sales conversations.

3

Go Live

Prebuilt Shopify bots built to handle customer conversations across support and sales

Every delayed reply is a missed sale.

You're already getting customers. Now start converting them. Go live in 5 minutes.

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