Unlock WhatsApp Coexistence - Use WhatsApp Business App and Cloud API Together

What Is WhatsApp Coexistence?

WhatsApp Coexistence is a smart way to use one single number for both personal chats and automated WhatsApp messages.

It lets you:

• Chat manually with customers on the WhatsApp Business App, like you always do.

• At the same time, use the MSG91 platform and WhatsApp Cloud API to run bulk WhatsApp messages, send WhatsApp templates, and even automate replies and campaigns.

No need to switch between platforms. No need to lose your existing contacts, WhatsApp Groups, or Status updates. It’s the perfect mix of WhatsApp automation and personal connection.

---

When to Use WhatsApp Coexistence

Retail Shops (Clothing, Electronics, Grocery)

You use WhatsApp to take orders or answer questions. But during sales or festivals, sending messages one by one becomes a hassle.

Real Example:
You run a boutique or grocery shop. During Diwali, instead of forwarding a discount message to 100 customers, you send one bulk message using MSG91—while continuing personal chats on the WhatsApp App.

---

Beauty Salons or Spas

You take appointments on WhatsApp and often forget to remind

Real Example:
You run a salon. You book appointments through WhatsApp, but use MSG91 to send auto-reminders like “Your appointment is tomorrow at 5 PM” without doing it manually.

---

Tuition or Coaching Centers

You reply to student queries directly, but sending test or timing reminders every time gets repetitive.

Real Example:
You teach tuitions. Students message you on WhatsApp, but MSG91 sends automatic reminders about tests, fee due dates, or schedule changes—saving you time.

---

Restaurants & Cloud Kitchens

You take orders on WhatsApp but don’t always follow up, After delivering, you forget to ask for feedback or send promo offers for next time.

Real Example:
You’re a home baker. You reply to customer orders from your phone. A day after delivery, MSG91 sends a friendly “Hope you loved the cake! Here’s 10% off your next order.”

---

You use WhatsApp Groups or Status for your business

You regularly post on Status or coordinate using WhatsApp Groups—and want to keep doing that.

Real Example:
You’re an event planner. You use groups to manage vendors and Status to show event previews. MSG91 handles reminders and updates without interrupting how you already use WhatsApp.

---

Why Small & Medium Businesses Love WhatsApp Coexistence

• Keep your existing WhatsApp App and number.

• Send bulk messages and promotions with ease.

• Use smart WhatsApp templates and automated flows for reminders, offers, or feedback.

• Continue with your manual chats and WhatsApp Status updates like before.

• Save time and scale your outreach without hiring a big team.

---

Feature Comparison: WhatsApp Business App vs WhatsApp Coexistence

Feature / Capability	WhatsApp Business App	WhatsApp Coexistence (App + API)
Primary User	Solo entrepreneur, very small business	Solo entrepreneur, small team with automation
Multi-Agent Access	No	Yes (via MSG91 panel)
Manual 1:1 Customer Chats	Yes (via app)	Yes (via app as well as in MSG91)
Join WhatsApp Groups	Yes	Yes (via app)
Post WhatsApp Status Updates	Yes	Yes (via app)
Send Promotional / Bulk Messages	No	Yes (via MSG91 dashboard/API)
Assign Chats to Team Members & Chatbots	No	Yes (via MSG91)
Advanced Chatbot Replies	Basic Autoreply	Full Fledged Workflows
WhatsApp Automation (Reminders, Follow-ups)	No	Yes (via MSG91 dashboard/API)
Reply on Facebook and Instagram	No	Yes (Omnichannel Chat handling)
Additional User Cost	Not applicable	No extra cost
Scalability & Growth	Very limited	Suitable for all sizes of business.

WhatsApp Coexistence Not Supported in these Countries and Regions

If your WhatsApp Business number starts with these country codes, Coexistence (App + API) is not supported:
Australia (+61), Japan (+81), Nigeria (+234), Philippines (+63), Russia (+7), South Korea (+82), South Africa (+27), Turkey (+90), Switzerland (+41)

It’s also not supported for numbers from the European Union (EU) — e.g., Germany (+49), France (+33), Spain (+34), the European Economic Area (EEA) — e.g., Norway (+47), Iceland (+354), and the United Kingdom (UK) — (+44)

Solution:

To use WhatsApp Coexistence, you’ll need a number from a supported country like India, Mexico, Brazil, Indonesia, the United States, Hong Kong, or Singapore.

At MSG91, we also provide Numbers you can use to get your WhatsApp started easily.

---

How to Get Started with WhatsApp Coexistence (Step-by-Step)

1. Keep your WhatsApp Business App installed on your phone.

2. Add the same number to the MSG91 panel. (No new number needed!)

3. Use MSG91’s dashboard to send WhatsApp marketing campaigns, alerts, and offers using approved templates.

4. Continue chatting personally on the app with customers.

Check out WhatsApp Coexistence Onboarding Video and Doc.

---

FAQ

Can I still post WhatsApp Status and join Groups?

Yes. All app features like WhatsApp Status and Groups still work normally.

Will automation replies show up in the WhatsApp chat?

Yes. Any WhatsApp automation done through MSG91 (bots or agents) shows directly in your WhatsApp Application.

Can my team reply from phones too?

Yes. Use the Hello Mobile App (Android/iOS) to let multiple team members reply using the same number, as well as from your WhatsApp Business App.

What type of automation is possible?

You can send:

• Payment reminders

• Appointment alerts

• Bulk promotional messages

• All using WhatsApp templates, and many more…

Is this officially supported by WhatsApp?

Yes. This setup runs using WhatsApp’s official Cloud API and is 100% compliant.

---

Conclusion

WhatsApp Coexistence is the best way to combine personal conversations with WhatsApp marketing and automation—without switching numbers or apps.

If you’re a business that depends on WhatsApp App for chats, but wants to grow using smart automation, this hybrid setup is perfect.

Whether you're a retailer, tutor, freelancer, or restaurant—start using WhatsApp Cloud API, bulk WhatsApp messages, and templates today, while still keeping your manual chats alive and personal.

Book a Demo or reach out to us at [email protected] - Start your WhatsApp Coexistence journey with MSG91 today