Global SMS messaging to the next level
SMS APIs and reach your users globally. Bring on the conversational experiences to life
and nurture the relations that matter to your business.
DO more with SMS
SMS in Regional Language
Full featured transactional SMS API for the developers
Choose the Language code you master
Flow is the new way to send SMS
Flow unifies communication channels with a single API, allowing you to
quickly and easily communicate across SMS, call, email and
WhatsApp while spending minimal development resources
Key features that make MSG91 a trusted Transactional SMS provider
You may send transactional SMS on DND option data.
Check confirmation of each sent SMS in SMS Delivery report.
Send SMS 24×7
Unlike promotional SMS,Transactional SMS can be sent 24×7 with your sender ID.
Free API Integration
Integrate SMS API in your software, pay only for what you use.
Trusted high grade platform
backed by constant support
Ask us anything!
What is a transactional SMS service?
Transactional SMS service can be used by businesses to send important and essential messages about their product or service to their customer in bulk. Updates regarding Delivery Status, Invoice & Refund Status, which are important communications for an e-commerce site, all can be done seamlessly through transactional SMS to customers.
A transactional message differs from a promotional message. Promotional messages can’t bypass a DND setting on a receiver’s mobile. However, when a transactional route is enabled by a company who wishes to send non-promotional messages, the transactional SMS service provider can send it to both DND and non-DND customers during any time of day, and it does not require prior approval from the receiver.
What is a transactional message?
Any message that is treated as a piece of essential information and is not for marketing purposes is regarded as a transactional message. When an organisation needs to send transactional texts, these texts are treated as unrestricted and important information to their list of contacts. It could be a room booking confirmation sent by a travel agency, or a flight ticket booking confirmation by an airline company. Even educational institutions can send transactional messages in the form of admission statuses and examination date updates.
What is a transactional SMS gateway?
The sole purpose of a transactional SMS gateway is to authenticate the sending and receiving of a message. The gateway can figure out the receiver’s network provider and transmits a message directly to said provider. It will also receive a confirmation from the provider whether the message has been delivered to the recipient.
How can I send transactional SMS?
The process of enabling transactional messages is pretty straightforward – register with us by sending the documents pertaining to your business and other permits. We will then offer you a package deal that is best suited for your needs. After your account has been set up, you can complete other necessities like listing the details of your customer contacts and create the transactional SMS templates. MSG91 provides the best transactional SMS service in India with a very streamlined and simple interface that makes sending transactional messages easy.
What is the difference between promotional and transactional SMS?
There are 2 key differences:
- Promotional SMS are sent for marketing purposes, while transactional messages are action or update oriented
- Transactional messages can be sent to both DND and non-DND numbers without prior permission, while promotional messages can only be sent to non- DND numbers.