Chatbots and Business Communication: How to be more Human?

6 days ago
Pallavi Jaisinghani

Remember those times when for even a minor issue we had to wait on hold, listen carefully and then respond to various IVR questions and then finally get connected to a human representative and start the process again. Far too lengthy and most of the time complicated process, all it…

A Recipe for Effective Classroom Communication

When the communication is effective, everyone including students, parents, teachers and the administrators benefit.   In today’s times, millennials are…

2 weeks ago

Developing an Android Messaging App?

Here is the list of 10 must-have features for you! Instant messaging is oh so popular but did you know…

1 month ago

Transactional SMS Are Technically Different From OTP SMS. Here’s How?

Did you know the first ever SMS was sent over the Vodafone GSM network in the United Kingdom on 3…

1 month ago

AI: The Biggest Disruption In The SaaS World

What was until recently an emerging trend is now so extensively established that even thinking of working without it seems…

1 month ago

5 Reasons your Email Reminders Fail

You get a hypersegmented database, work a great design and a great copy, oh yes, a great subject line too.…

2 months ago

Get Customers Excited About A Product They Cannot See

SaaS Marketing Simplified SaaS marketing is different and so should be your marketing strategy. Selling something that is intangible is…

2 months ago

A Journey from SMS to Communication Megacorp

On a personal note:  I clearly remember the spring of 2008, when I returned from Dubai completing my MBA. It…

2 months ago

What Happened at MWC’19

End of February always brings an ooze of summer as the biggest event in Mobile world sets in. Lakhs of…

2 months ago

Are You Violating TRAI’s SMS Regulations?

Understanding TRAI regulations for sending business SMS in India. A lot of questions are floating around SMS regulations in India…

2 months ago

What Is RCS And Why Should It Matter To You?

SMS in 2019 to go multimedia under the new avatar – RCS!   The next-gen text messaging protocol, RCS, is…

3 months ago

Communication Strategy – Third & Final Part of the Three-Piece Tips to Ace Mobile Messaging.

What is a marketing communication strategy and how to do it right? Simply put, a marketing communication strategy either used…

4 months ago

SMS in Education – Communication best practices for Educational Institutes

Remember days when schools used to send typewriter written letters to notify Parents about their kids' activities? Go some more years…

4 months ago

This Is The Reason You Are Losing your Customers

Do you spend time and money on customer acquisition? How about customer retention? Growing a business is best accomplished by…

4 months ago

From PHP 5.5 to PHP 7.x – Migration, Mistakes And Learning

An unusual choice, many might say, but at MSG91 we have been using PHP for our server-side application for years…

4 months ago