MSG91
HelloHello

Customer Support Software

AI-powered Contact centre

Never lose sight of what’s important. Don’t just solve tickets, build customer relationships

Unify Every Conversation, Empower Every Team

Seamless Multichannel Inbox for Your Business

Bring together all your customer conversations—across WhatsApp, Email, Instagram, Facebook, Website, and more—into one easy-to-use, centralized platform. No more juggling tabs, forwarding messages, or letting customer inquiries slip through the cracks. With Hello, your teams (from sales to customer service) collaborate effortlessly, handle every sales lead, customer support request, or feedback together, and never lose track of a single customer.

  • Enjoy an all-in-one message view for every channel you use and keep every conversation chatbot at your fingertips.
  • Assign and prioritize conversations to the right team members with one click.
  • Effortlessly search, filter, and tag communications for instant context using intelligent chatbots.
  • Keep complete customer histories at your fingertips.
Unify Every Conversation, Empower Every Team

Connect, Engage, and Convert Instantly

Chat Widget That Converts—From First Hello to Lasting Loyalty

Hello’s live chat widget sits right on your website, becoming the instant bridge between your business and curious visitors. Customers can chat, share files, leave voice notes, or even switch to a voice call—all without leaving your page, enabled by artificial intelligence.

  • Website visitors start a chat or call with just one click
  • Escalate complex queries from chat to voice call, seamlessly with an AI Voice Agent
  • Fully customizable widget to match your brand and workflow for every AI Chatbot journey
  • Reduce bounce rates, capture more leads, and create memorable first impressions
Connect, Engage, and Convert Instantly

Handle Even the Toughest Calls with Ease

Voice Bot and IVR Automation That Never Sleeps

Deliver world-class telephony and voice support. With Hello’s advanced AI Voice Agent, every caller is greeted, guided, and helped—without wait times or misrouted calls.

  • Multi-level menus and custom call flows direct callers to the perfect agent or department
  • Play personalized greetings and collect critical information up front
  • Record calls for training, compliance, or quality assurance
  • Dramatically reduce hold times while maintaining a warm, branded voice experience
Handle Even the Toughest Calls with Ease

Reply Smarter and Faster—Every Time

AI-Powered Smart Suggestions for Human-Like Support

With AI Reply, every customer interaction is elevated. Agents receive instant, context-aware reply suggestions that are professional, empathetic, and tailored to each chat through the power of artificial intelligence capabilities. This not only accelerates response times, but also ensures consistent, on-brand communication, even for new team members.

  • Intelligent, ready-to-send replies at your fingertips
  • Reduce typing fatigue and cut training time for new agents.
  • Spots clarity issues to support agents in delivering perfect responses.

Speak Their Language—Break Barriers, Build Trust

Global Multilingual Messaging Made Simple

Don’t let language limit your reach. Hello’s multilingual messaging breaks down borders, automatically translating every customer chat in real time—letting your team reply in any language, effortlessly.

  • Bi-directional translations in over 100 global and regional languages
  • Customers chat, ask, and buy in their preferred language
  • Your team expands internationally — no added staff or language training needed
Speak Their Language—Break Barriers, Build Trust

Keep Support Flowing, Even at Scale

Advanced Ticket Management and Effortless Automation

Every support ticket is more than a message—it’s a chance to impress. With Hello, incoming queries are auto-sorted by urgency, topic, or customer profile, ensuring the right person handles each situation. Set smart rules so common issues are solved by bots; complex ones are prioritized or escalated in real time by your customer support automation system.

  • Route tickets by skill, department, or VIP status
  • Auto-resolve repetitive issues, freeing up agent time with specialized chatbots
  • Trigger escalations and actions based on custom logic
  • Scale seamlessly from dozens to thousands of requests per day
Keep Support Flowing, Even at Scale

Get the Full Picture, Instantly

Advanced Analytics Dashboard for Smarter Decisions

Unlock actionable insights into everything happening across your communication channels. Hello’s analytics dashboard gives you real-time stats on message volumes, agent performance, ChatBot Involvement In Ticket Resolution, Peak Days Analytics, Tickets Distribution By Channel, and more. Visualize your entire operation with graphs and dynamic reports supported by artificial intelligence.

  • Track sentiment scores, and agent productivity
  • Identify issues, top performers, and growth opportunities
  • Export and share actionable insights across your business
Get the Full Picture, Instantly

Work Without Limits—Wherever You Are

Mobile App That Puts Customer Conversations in Your Pocket

Never miss a customer, even on the go. With Hello’s fully featured mobile app (iOS and Android), your team receives instant notifications, replies to chats, assigns cases, and can even start calls—all with the security and reliability of your main platform.

  • Real-time push alerts for every new customer message
  • Access full feature set—chat, calls, assignment, histories—anywhere
  • Secure and reliable, built for mobile workforces
  • Perfect for traveling reps, remote agents, and business owners on the move
Work Without Limits—Wherever You Are

Create Conversations That Sell—Checkout Without the Hassle

Chat-to-Checkout: Boost Revenue Directly from Chat

Turn any customer conversation into a transaction! With Hello, customers browse, select, and purchase right inside your WhatsApp window. Display interactive product cards, real-time inventory, and instant “add to cart” or payment buttons—so every inquiry can become a sale.

  • Showcase products and variants, with live inventory
  • Integrated payment gateway for smooth, secure checkout
  • Track orders from conversation to delivery
  • No links, no redirects, zero drop-offs—just conversions

Route Queries to the Right Agent Every Time

Hello gives you total control over your customer support process. As an admin, you can set custom roles and assign specialized permissions—so agents focus only on what they do best, whether that’s operations, sales, or support. Every message goes to the right expert, and you can track every action for full accountability.

  • Set team or user roles and permissions
  • Specialize agent access by function
  • Smart assignment—by channel, expertise, or round robin

Automated, Always-On Support That Scales With You

No-Code AI Chatbot Solution for Every Channel

Empower your brand to provide instant support day or night—at scale. Hello’s intuitive drag-and-drop ai chatbot maker lets anyone create and launch highly-capable chatbots on WhatsApp, Instagram, Facebook, your website, or more. Collect leads, answer FAQs, process orders, and hand off to humans when needed.

  • Visual bot builder: Create flows without coding
  • Multichannel deployment in minutes
  • Multilingual support and seamless escalation
  • Available 24/7—delivering answers, leads, and happy customers
Automated, Always-On Support That Scales With You

Speed Up Ticket Handoffs

Make switching tickets smooth and effortless.

When a ticket moves from one agent to another, Hello automatically generates a short summary of the entire conversation. Instead of reading through long chat histories, the new agent can quickly understand the customer’s issue, what has already been done, and what needs to happen next. This helps teams respond faster, avoid repeated questions, and deliver a seamless support experience to the customer.

Resolve Complex Issues Instantly

Empower agents to solve problems in real time by taking control of your customer’s screen.

Instead of spending hours exchanging screenshots, instructions, and explanations, agents can directly access the customer’s screen (with their permission) and handle the issue as if they were physically present. They can navigate the interface, operate the mouse and keyboard, and fix errors on the spot. This hands-on support eliminates back-and-forth confusion, prevents miscommunication, and significantly reduces resolution time—turning what could be a long, frustrating process into a seamless one-click fix.

Resolve Complex Issues Instantly

Frequently Asked Questions

In the Hello panel, click on the subscription tab, that is available on the left corner. It will open the page of the current plan and also the option to purchase a new plan. Click on that and you will be able to select from monthly and yearly options You can directly subscribe to the plan from the website itself. There go to Hello Service click on Get Started, fill in the necessary details, and subscribe to the plan.

No, there are no charges for Chat Bot, we are only charged for basic and premium plans. You can use the chatbot in a free plan till 50 tickets in Hello, after that you have to upgrade your Hello plan. Basically, we are providing the chatbot free for Trial purposes. You can use this Chat Bot in WhatsApp, Instagram, Chat Widget on your Website, Facebook and so on. So test the Chat Bot Now.

You can use inboxes that are available in your Hello Plan for Instagram or Whatsapp. The number of inboxes assigned in each plan.

  • Free Plan- 2 inboxes
  • Basic Plan- 2 inboxes
  • Premium Plan- 3 inboxes

But in case you already have used the assigned inboxes you can always purchase a new inbox in basic and premium plan for rupees 500 each.

In case of a free plan you won't be able to purchase new inboxes. You have to upgrade the plan if you want the extra inbox.

We are providing monthly tickets with each plan and in case they end, you can also use extra tickets which you pay in postpaid billing.

Here are the number of tickets assigned in each plan:

  • Free Plan- 50 tickets/monthly
  • Basic Plan- 1000 tickets/monthly
  • Premium Plan- 2000 tickets/monthly

Extra Charges for each ticket in different plans:

  • Free Plan- there is no option for more tickets in free plans as you have to upgrade the Hello Plan to Basic or Premium as per your choice.
  • Basic Plan- ₹0.5 per ticket
  • Premium Plan- ₹0.75 per ticket

Yes, you can have a customized plan for hello. Click on the link to schedule the meeting with the sales heads.

Start building your ideal customer engagement experience

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