MSG91

Customer Support That Transforms Your Business

Complete omnichannel platform with AI. Manage all your channels — WhatsApp, Instagram, Email, Webchat, RCS, Voice Calls and more — in a single smart inbox. Simple, without complications.

FEATURES

Everything Your Team Needs

OMNICHANNEL

True Omnichannel: Scale Every Conversation into Revenue

As your business grows, scattered chats lead to broken workflows. Don't just respond—grow. Hello unifies your entire customer journey into a single, high-performance command center.

  • WhatsApp, Email, Voice Calls, RCS, WebChat & all social channels — unified in one inbox
  • One-click conversation assignment & prioritization
  • Smart search, filtering & conversation tagging
  • Unified customer history across all channels

ARTIFICIAL INTELLIGENCE

Intelligent AI Automation

From AI that suggests real-time responses to the automated voice agent — our platform learns from every interaction to deliver ever-better experiences.

  • No-code chatbot in minutes
  • Real-time AI-suggested responses
  • AI Voice Agent and automated IVR
  • Automatic translation in 100+ languages

VOICE AI

Voice AI That Understands Customers and Ends Support Delays

Empower your contact center with an always-on voice system that understands customers, manages conversations, and keeps your operations running smoothly—without adding complexity.

  • Natural Conversations
  • Automated Call Handling
  • Instant Responses
  • Context-Aware Interactions
  • Multi-Language Support
Voice and call support experience powered by AI

ANALYTICS

Advanced Analytics & Reports

Decisions based on real data. Monitor performance, identify bottlenecks and optimize your support with real-time dashboards and customizable reports.

  • Real-time dashboard
  • Performance reports by agent and channel
  • Analyse operations — identify issues and growth opportunities
  • Analyze AI resolution performance across all chats

MOBILE

Work Without Limits—Wherever You Are

Mobile App That Puts Customer Conversations in Your Pocket. Never miss a customer, even on the go. With Hello's fully featured mobile app (iOS and Android), your team receives instant notifications, replies to chats, assigns cases, and can even start calls—all with the security and reliability of your main platform.

  • Real-time push alerts for every new customer message
  • Access full feature set—chat, calls, assignment, histories—anywhere
  • Secure and reliable, built for mobile workforces
  • Perfect for traveling reps, remote agents, and business owners on the move

Challenges

Turn challenges into ideas

Metrics

Maximize Your ROI with Hello

Companies using Hello report measurable results in under 30 days.

65%

Reduction in support workload

3X

Increase in agent efficiency

85%

Improvement in first response rate

2X

Faster query resolution time

ENTERPRISE SECURITY

Enterprise-Grade Security & Compliance

  • ISO 27001 Certified

    Global standard for secure data handling, access control, and risk management.

  • SOC 2 Type II Audited

    Independently audited to ensure reliable, secure, and consistent system performance.

  • VAPT Certified

    Regularly tested to detect and fix security vulnerabilities before they impact your business.

SIMPLE SETUP

Up and Running in 3 Steps

Get your omnichannel support ready faster than your morning coffee.

01

Connect Your Channels

WhatsApp, email, Instagram in minutes. No code, no technical team needed.

02

Configure with AI

Build support flows, chatbots and automation rules with our visual builder.

03

Scale Your Support

Monitor, optimize and grow with real-time data. Add agents at any time.

PRICING PLANS

Transparent Pricing, No Surprises.

Choose the plan that fits your volume. Scale as you grow with purchasing power parity.

Live Chat

$0/ month

Connect instantly with live site visitors.

Start Free

Included

  • Unlimited Tickets
  • 1 / month Inbox

Extra charges

  • Inbox: Not allowed

Features

  • Chat
  • Unlimited Agents
  • Unlimited Teams
  • Saved Replies
  • Widget Customization

Free

$0/ month

Getting started with basics.

Start Free

Included

  • 2 / month Inbox
  • 50 / month Tickets

Extra charges

  • Inbox: Not allowed
  • Tickets: Not allowed

Features

  • Chat
  • Email
  • Whatsapp
  • FB Messenger
  • Instagram
Most popular

Basic

$40/ month

Automation for growing teams.

Try for Free

Included

  • 2 / month Inbox
  • 1,000 / month Tickets

Extra charges

  • Inbox: $10 / unit / month
  • Tickets: $0.015 / unit / month

Features

  • Chat
  • Email
  • Whatsapp
  • FB Messenger
  • Instagram

Premium

$80/ month

Scaling support operations.

Go Business

Included

  • 3 / month Inbox
  • 2,000 / month Tickets

Extra charges

  • Inbox: $10 / unit / month
  • Tickets: $0.03 / unit / month

Features

  • Chat
  • Email
  • Whatsapp
  • FB Messenger
  • Instagram

FAQ

Frequently Asked Questions

  • What is an omnichannel customer support platform?

    An omnichannel customer support platform unifies all customer communication channels — such as WhatsApp, Instagram, email, Webchat, voice calls, Facebook, and Twitter — into a single interface. Hello offers this with integrated AI, allowing your team to handle more customers with less effort while maintaining the full history of each conversation.
  • How does the WhatsApp Business API integration work?

  • Can I automate customer service with AI?

  • How long does it take to implement Hello?

START TODAY

See the Platform in Action

Schedule a free demo and see how Hello transforms your company's customer support in minutes.

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