Bridge the gap
Empower your employees,
Support your customers
Support your customers
Deliver consistent customer experiences, unify and track all the customer conversations across omni channel platforms for seamless communication
Live chat, text, email, social, voice…all at one place, so your focus remains on the conversation, not the channel.
Conversations made easier with RCS, WhatsApp and 30+ channels
HELLO lets you communicate for a real-time experience!
Connect with your users on their most trusted platform that includes RCS, WhatsApp, facebook and more.
Assist and call
from our platform
Our contact center solution empowers interaction through IVR,
call redirecting, call recording and call assigning.
What makes HELLO stand out
Pay only for the channels you use
Ask us anything!
What is a customer support platform?
A customer support platform is considered to be the primary source or hub of customer interactions through multiple channels. Conventional call centers use only one mode of communication that is the telephonic medium but a customer support platform provides an omnichannel experience to customers and takes customer interactions to the next level by integrating voice calls, emails, text, social media, live chats and so on.
How does HELLO as a customer support platform provide a remarkable customer experience?
HELLO integrates all the interaction channels in one place and builds an incredible relationship between customers and the business by providing an omnichannel model of communication. HELLO also encompasses state-of-the-art features like screen sharing for remote customers, video customer support and sentiment analysis of customer interactions.
What is the best customer support platform?
MSG91 HELLO is one of the best customer support platforms you will find in the market in terms of one-of-a-kind robust features and cost-effectiveness. MSG91 HELLO brings all your customer interaction support solutions under a single application so that you can provide seamless and efficient customer care support to clients.
HELLO comes with several features like screen sharing on a single click for customer support, troubleshooting over video in seconds, recording agent performance for quality control, and a 360-degree customer support system.
How can I improve my customer support platform?
Firstly, you will have to invest in quality customer support software and then look into the following tips to increase your support performance:
- Switch to a cloud-based customer support system.
- Improve live chats and self-service options for customers.
- Automatic call distribution so customers would not waste their time.
- Proper knowledge about the products and services by the staff.
- Utilize overflow queuing.
- The proper verification process in customer management software.
- A call-back service goes a long way in ensuring that the client’s issues are resolved.
- Combine your programs with ERP and CRM solutions.
Which is the best customer support platform with a live chat feature?
MSG91 is one of the best customer support platforms that enables the best customer support solutions through 30+ communication channels including live chat.
How can live chat help your business?How can live chat help your business?
Live chat is a convenient tool in this fast-paced world where customers prefer to have the solutions at their fingertips. Live chats provide customer interaction in real-time without customers resorting to emails and long queues in telephonic support. The response time is much faster and convenient, and if the issue is not resolved through the live chat, the chat is routed to a support agent.
A live chat feature will help your business reach out to many customers at the same time. MSG91 provides Artificial Intelligence solutions to customers and transfer the matter to support agents only when required. This saves a good amount of time - both the customer’s and the company’s - and ultimately provides a quick and easy resolution to your customers.
What is customer support software?
A customer support software is essentially an integration of customer support tools whose primary function is to help the business efficiently respond to customer requests, communicate with users, and deal with other customer support issues. It consolidates the data of the customers and helps the support agents take strategic and personalized actions when solving the queries of the customers as they have their data in front of them.