Whatsapp All features
DLT registration
CTA Whitelisting - FAQs
How to Whitelist URLs and Callback Numbers on DLT
DLT Content Template FAQs
DLT Entity Process | Post Entity ID Received
DLT Header Registration | Process Manual | PingConnect
DLT | FAQs
Entity Registration on DLT Platform
Find your DLT Entity (PE) ID
Get Approval for your SMS Content on DLT Platform
Map approved DLT Template Id with respective Flow Id on MSG91 panel
Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
Step by Step Guide to implement DLT in SMS
Apply Consent Template | DLT
DLT Consent Process
DLT Consent Template Registration
DLT Premium Support
DLT Process
DLT Template Scrubbing / Filtering Rules
DLT key points for B2B platforms
Error Description- 211- Template Id Missing
Error Description- Header/Sender Id not Associated with the DLT Template
Error Description- SMS not Matched with DLT Template.
Error Description- Template Id not found on DLT
Export Approved Templates from DLT Portal
FAQ- DLT Consent Process
How to use DLT AI and what is the use of DLT AI
Header Template Verification
WhatsApp
How to turn off the 2-factor authentication
Whatsapp Welcome message, Icebreakers and Commands
WhatsApp- Template Pacing
WhatsApp Solutions
Whatsapp All features
WhatsApp Payment Flow
Whatsapp media type Support
WhatsApp Authentication/ WhatsApp OTP
MoEngage WhatsApp Integration
WebEngage WhatsApp Integration
How to create a template for WhatsApp?
WhatsApp Interactive Message
Error Codes for Whatsapp
How To Get your business account verified on WhatsApp?
How to apply for WhatsApp Green Tick Verification?
How to check if your account is verified on Meta or not?
How to download Whatsapp Reports
How to get reports of Whatsapp messages on Webhook
Where to check the Failed logs for Whatsapp messages?
Click Count Functionality
Prepaid Balance and Auto renew
Send WhatsApp
WhatsApp Catalog
API
How do resolve the error OTP not found and placeholder not found in the message?
How to debug if my API is not working?
How to get SMS status in API?
How to send + sign in SMS from API?
What are the reason for error codes received under the API failed?
Why integrate MSG91 API using Socket?
Error: Country Code Blocked
What do you mean by API Security?
Where can I find my authentication key?
How can I integrate SMS API
Voice calls from Hello Web
SendOTP
How to Send OTP Though Magic Link
Step-by-step process to configure OTP
How OTP can be sent in other languages (Unicode)?
How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
How to create a template to Send OTP.
How to export OTP reports?
How to integrate the new Login with OTP widget
What is SendOTP? How does it work?
What is the difference between Send OTP and Send OTP 2.0?
What is the maximum and minimum OTP expiry time?
Where to find SendOTP reports?
Text SMS
How to search the templates
Play the SMS requests paused due to the error 301
Why Single and Double Decoding is required
Schedule SMS in new dashboard
How to send + sign in SMS from API?
How to send SMS from my MSG91 dashboard?
How to use MSG91 SMS Connector for MoEngage:
DND Error while send Transactional or OTP messages
How can I check my balance?
How can I convert my Excel file to CSV?
How can I schedule an SMS? Where can I see its delivery report?
How can I send personalized/custom SMS?
How can you add/remove a signature along with the SMS?
How do switch routes for sending SMS from the dashboard?
How to add emojis or send messages in other languages (except English)?
How to add or delete an SMS template?
How to delete/cancel the scheduled SMS?
How to move the balance from one route to another?
How to resend SMS via panel?
How to send SMS to the group?
How to send SMS using an Excel file from the Send SMS option?
How to send SMS worldwide?
How to send Unicode custom SMS by CSV?
How to send encrypted SMS?
My account status is in the demo, what can I do to make my account live?
Step-by-step process to configure SMS
What does a flash SMS mean? How is it different from the regular SMS?
What is Unicode and which characters come under Unicode?
What is a .csv file?
What is an SMS campaign, its uses, and how to delete the old campaign name?
What is the difference between the Transactional, Promotional, and SendOTP routes?
Where to find my Template ID for MSG91 API?
Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
Sender ID
Country-wise SMS and Sender Id Rules
How to Add, Update, or Delete a sender ID (header) on MSG91?
What is a Sender ID?
What is the meaning of prefixes like DZ, DM, IZ, etc.?
What are the supported types of Sender IDs and the ETA for different countries?
HELLO Contact Center
Jump to Condition in Lex Chat-bot
How to integrate WhatsApp in HELLO?
How to integrate the Hello-Chat Widget
S3 bucket
How to Create Lex Chat-Bot
Delay Response
Spam Forwarding in Gmail
Filters in Hello
Getting started with HELLO - Quickstart guide
How to Integrate SMTP Service in HELLO Inbox?
How to close/snooze bulk tickets in Hello Inbox?
RCS client registration and sending invite
What is Hello?
How to integrate the Hello-Chat Widget?
Feedback setting in Hello Inboxes
How to check Analytics in Hello?
How to configure VPN in Hello for making Voice calls?
How to do Facebook Integration with Hello
How to integrate WhatsApp in HELLO?
How to see the reaction to a specific chat on WhatsApp inbox in Hello?
How to set up forwarding for Hello Inbox?
How to use Hello for ticketing system
How to use tags in email inbox
Paraphrase the reply in Hello
Summarize chats in Hello
What are the notification settings in Hello?
Calling in Hello Mobile -IOS
Get Started With Workflow
Google Business Chat Inbox
Hello Facebook Inbox Error
How To Integrate Gmail Inbox
How To Integrate Twitter Inbox
How to create ChatGPT Bot
How to use Hello in mobile app
Identity verification in Hello
Inbox Filtering by Last reply
Integrate Instagram in Hello
Interactive message in Hello
Permission Setting in Hello
SMTP Outlook Inbox in Hello
Set the API in the Bot
Sticky Assign
Text Translation
Transactional Email
How to create Email Template in MSG91 with Builder
Best practices to increase email deliverability
How to add a Preheader in your Email
Remove mails from suppressions
All You Need to Know about Transactional Email of MSG91
How to Add Domain in MSG91
How to check and export delivery reports for Email
How to check transactional email delivery reports?
How to complete domain verification ?
How to create a transactional email template with API Integration detail
How to get Email delivery logs on Webhook
How to subscribe to email services
How to use SMTP in MSG91
How to validate your recipient email address
Step-by-step process to configure Email API in MSG91
Transactional email being received in the spam or promotional folder.
DMARC Settings in Email
All
How to block country in a credit account
How can I get delivery logs for a particular number & the failure reason?
What is blocked numbers? How to block/unblock any number?
What is the meaning of SSL certificate error?
Alternate Solution for CSV file Upload
How to fix the "could not create SSL/TLS secure channel" error
Step-by-step guide to set up and start your Cloud Communication with MSG91
What is URL encoding and how do URL encoding?
Delivery Report
How can I get a report for a particular number?
How to automate your reports via Dashboard?
How to export the DLT failed report
How to export/download the Delivery Reports
I am unable to see the delivery report of the failed API. Where can I find them?
What are the reasons behind a failed message?
What is a request ID and where can I get it?
What is an Absent subscriber?
What is the meaning of different statuses in the delivery reports?
Where can I check the SMS delivery reports?
More
CORS ERROR
Can I get an SMS alert daily informing me about the available and used balance in my account?
Can I set customised balance alert?
How can I change my username and registered mobile number?
How can I contact Support
How can I update my GST number?
How can I update my primary mobile number?
How to add a new team member to the team?
How to create a Google Group?
How to delete access of a member added to your team?
How to download and use MSG91 mobile application?
How to export all client details?
How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
How to request any custom SMS solution?
How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
I am facing trouble viewing all the options on my screen. What should I do?
Promotional SMS to Customers
Static IP Resolution on Various Cloud Providers
What are the best Accounting and Invoicing softwares you would recommend?
What are third-party services?
What are website and data security with MSG91?
What is Fallback and how does it work?
What is UserTABLE? How to use it?
What is a switch account and how to use it?
What is the difference between Push SMS and Pull SMS?
What is the difference between free and paid SMS services?
Billing and Tech Alerts
Add ons and Plug ins
Excel plugin- How to resolve an Invalid range instance error
Excel plugin- How to resolve the error authentication failure and no internet connection
Google Spreadsheet- How to send SMS, Email, and Campaign.
Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
How to check the Unicode message in the excel file exported?
MSG91 WHMCS SMS plugin- How to track if SMS is not sent
Magento extensions for sending SMS notifications and OTP
OpenCart plugin for SMS notification and OTP
SAP- How to integrate MSG91 API
SM-share plugin for SMS notifications and OTP with MSG91
WHMCS plugin for SMS notification and OTP
WebEngage- How to send SMS with MSG91
WordPress and Woo-Commerce- How to send notifications and OTP SMS
Zoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts.
How to add MSG91 as an Email Service Provider in Clevertap
Excel- How to use the Excel plugin for sending campaign
Freshworks- How to integrate the MSG91 plugin in Freshworks
Google Spreadsheet- How to send Emails
Google Spreadsheet- How to send MSG91 Campaign
Google Spreadsheet- How to send SMS
How to Migrate from Twilio to MSG91?
How to send messages to users who have viewed the product but have not purchased it (Browse Abandonment)
HubSpot - Integration with MSG91
Leadsquared- How to integrate the MSG91 plugin in Leadsquare
Shopify- How to integrate with MSG91
Zapier Integration- How to send SMS
Zapier Integration- How to send data to Segmento in MSG91 from your app via Zapier
Zapier MSG91 Integration- Send Whatsapp, Email, Voice, and SMS
How to send SMS from the MSG91 mobile application?
Shopify- How to recover abandoned checkouts using WhatsApp Messages
Sync Shopify data with Segment
Zoho-CRM-Automation
Best Practices
How to block countries on the basis of SMS price?
How to check Active Login Session
How to protect your SMS API from Bot Attack!
What best practices need to be performed for bulk SMS service?
What is token and how to use it?
How to Allow and Block specific countries from sending SMS
Login using Whitelisted IP address
Flow
Does Template in the flow require approval? How many templates can we add?
How Flow can be stopped?
How to create a Template ID to Send SMS via API?
Voice
How to use Voice Services
Call Monitoring
How to use Incoming Services
How to use Outgoing Services
Number Subscription
VPN in Chrome OS
Voice Redesign Template Change
Voice Wallet
What is Flow and its creation
Webhooks
How does the requestbin work? How to check if the webhook for DLR is working?
How to use Webhook to get the delivery report on the desired URL?
What are Webhooks? How does it work?
Integration guides
Cs-Cart- How to configure MSG91 with Cs-Cart?
HDPOS software- How to integrate MSG91 API
How to integrate MSG91 API in ERP Next?
How to send SMS in Clevertap with MSG91
How to send SMS in WebEngage with MSG91
MARG software- How to integrate MSG91 API
MSG91 WHMCS SMS Plugin- How to configure
Vtiger CRM plugin with MSG91
Zoho Campaign- How to integrate MSG91 API?
How to integrate with Busy software
Zoho Books- How to integrate with MSG91 ?
Zoho Subscription- How to integrate with MSG91?
Integrate Tally with MSG91
Zoho CRM
Campaign
Campaign API Failed Logs
How to check the reports of the campaign?
How to run a Campaign from Segmento
What are Campaign filters?
What is Campaign and how to use it
Where to find the Campaign slug
Credits
How do make a payment using a Debit/Credit card?
How to add funds?
How to make refund request? How much time does it take to refund the payment?
What is the character limit for a single credit in English & Unicode? How is credit calculated?
What is the charge per SMS? Are failed SMS also charged?
Where can I download the Invoice/Ledger?
How to create an e-mandate for auto-recharge?
Resellers
How to update a client’s phone number
How to add clients under reseller panel?
Can my clients also pay me online? If yes, then how?
Client SMS Consumption
Dynamic Credit Purchase Limit
How can I add Demo Balance to my clients?
How can I add pricing to my website?
How can I convert my client's account into a reseller account?
How can I customize a mail and an SMS for signup?
How can I disable my client's account?
How can I get a Reseller account on MSG91?
How can I put the bank details like MSG91 on my website?
How can I update my client password?
How can I update my client's mobile number?
How do I white label my website? How to point CNAME for the domain or subdomain?
How do you give support to our Whitelabel clients?
How does client search work?
How to add Balance to the client account?
How to add SSL to my website?
How to add clients under the reseller panel?
How to create and design a website for selling SMS?
How to edit client details?
How to get signup updates on your webhook?
How to have my own website for selling SMS?
How to mark a user Authentic?
How to restrict users to log in to other domains?
How to set pricing for the client account?
I have disabled a reseller under me. Does it disable all users under that reseller?
Why am I unable to pay online? It says, "You are not authorized".
Segmento
How you can use the Phonebook in Segmento to send the SMS.
How to create a Segment in Segmento
4 steps to setup Segmento
How to create the Phonebook in Segmento
How to use phonebook in segmento
Virtual Number
How to activate a Long Code?
How to send custom SMS using Longcode?
I am not able to receive SMS when someone sends it on my keyword. Why is that so?
Is it possible to export report for a particular keyword?
What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
What is the difference between Dedicated Long-Code and Shared Long-code
Where I can add new keyword for longcode? What is it's maximum limit?
Push Notification
How to use Push Notifications on MSG91
Push Notification and Features
KnowledgeBase
Steps to configure Knowledge Base
How to Add articles in KnowledgeBase?
How to access the knowledge base section of hello
How to white label your Hello Knowledge Base for branding ?
Custom Header Footer
KB FAQ
KB Redirection
KB main doc
URL shortener
How to check the URL Shortener report?
How to use and check the report of a short URL?
Email
Email Connections
Email's Master Article
Warm Up in Email Sending
Webhook for Email Activities
RCS
RCS Template Creation
RCS Form Registration Guide
Wallet
Wallet Guide
Wallet: Bonus Balance Addition and Deduction
Wallet: Check Balance Deduction from Delivery Logs
Phonebook
How can I export contacts from a single group?
How can I set default expiry of any number in phonebook?
How to delete a phonebook group?
Can I copy or move contacts from one group to the other?
How can I set the default expiry of any number in the phonebook?
How to add a group for phonebook? How many contacts can I import/upload at once?
How to delete selected contacts from a phonebook group?
How to export existing phonebook data and upload it on segmento
How to upload contacts to a group?
Startup
What is MSG91 Startup program and how to apply for it?
Files
All You Need to Know about File Hosting option of MSG91
AMP Emails
Whitelisting for AMP Emails
Hello Mobile Application
Hello Mobile Notification