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Step 1
Connect Your Communication Channels
Set up inboxes for WhatsApp, email, website chat, social messaging and available calling services.
HelloAI Customer Support Software in the Philippines
Manage WhatsApp, calls, email, website chat, RCS, SMS, Apple Messages for Business, Instagram, Facebook Messenger and X (Twitter) in one place. MSG91 Hello helps Philippine businesses automate enquiries with AI chatbots, manage tickets and deliver faster customer support.
Trusted by Industry Leaders Worldwide.
Different Channels. One Connected Support Experience.
From online shopping enquiries in Metro Manila to service requests in Cebu and delivery updates in Davao, businesses need a simpler way to manage customer conversations. MSG91 Hello brings customer support software in the Philippines beyond traditional ticketing, combining communication channels, AI automation and human support in a connected workspace.
Omnichannel Inbox – Bring Every Customer Conversation Together
Your customers may ask questions on Facebook Messenger, send order details through WhatsApp, enquire on Instagram or X (Twitter), or contact you by email. Hello brings supported channels into one shared inbox, helping agents manage conversations without repeatedly switching between applications. Teams can review ticket histories, add internal notes, assign enquiries and access relevant customer information. Multiple agents can also manage the same connected WhatsApp number without sharing login credentials. For businesses handling several brands or client accounts, One Inbox provides authorised access across company accounts from one workspace.
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AI Chatbots – Handle Simple and Complex Questions with One Bot
Basic automated replies are useful, but customers often need answers that go beyond predefined questions. MSG91 Hello allows businesses to build one chatbot combining rule-based steps and agentic AI within the same conversation. Use guided steps to collect customer details, let AI interpret more complicated enquiries, retrieve information through APIs and transfer cases to human agents when necessary. With 2,000+ app connections through its integration ecosystem, multiple AI model choices with backup options and 24/7 automated assistance, Hello helps businesses automate support without using separate bots for every stage.
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MSG91 Chat Window – Continue WhatsApp Support Without Repeated Messaging Charges
Some customer conversations take longer than a few messages. A buyer may need to explain an issue, share supporting information or discuss possible solutions with an agent. MSG91 Chat Window allows customers to begin on WhatsApp and continue in a dedicated chat experience while retaining the associated WhatsApp ticket and available conversation context. Chatbots and human agents manage replies from Hello. Messages exchanged inside Chat Window are not WhatsApp messages and therefore do not incur Meta's WhatsApp per-message charges, helping businesses reduce costs on lengthy support conversations.
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Website Live Chat – Help Visitors When They Need an Answer
A potential customer may be exploring your website but hesitate because one important question remains unanswered. Hello's website live chat widget makes it possible to start a conversation directly from the page. Visitors can send messages, share files, leave voice notes and use supported calling options. Agents respond through Hello, while chatbots can help answer suitable questions outside working hours. This gives businesses another way to assist visitors before they leave the website.
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Cloud Calling & IVR – Get Customer Calls to the Right Department
Some customer enquiries are easier to resolve over a call. Hello helps businesses connect incoming and outgoing calling with customer service workflows, supporting multi-level IVR menus, department-based routing and call activity records. Agents can also initiate suitable outbound support calls from the Hello mobile app. For service businesses receiving calls about appointments, complaints or urgent assistance, a structured calling workflow helps customers reach the appropriate team without unnecessary transfers. Calling availability and local telephone number options depend on the supported voice service and applicable telecommunications requirements in the Philippines.
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AI Voice Bot – Let Website Visitors Speak Their Questions
Typing long questions can feel inconvenient, especially for mobile visitors. Hello's AI Voice Bot enables spoken conversations through its website chat widget, allowing customers to ask questions naturally and receive audio responses. The bot uses the configured business information and supported agentic AI capabilities to answer suitable requests. This makes website assistance more convenient for visitors who prefer talking or have difficulty typing.
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Smart Ticket Management – Keep Customer Issues from Getting Lost
A customer complaint may involve checking records, contacting another department or arranging an additional service visit. Without proper tracking, unresolved requests can easily be overlooked. Hello helps organise customer conversations into support tickets that agents can assign, snooze, close and revisit. Customer histories, internal notes and filters make it easier to understand what has already happened and who is responsible for the next action.
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Automated Workflows – Route Every Enquiry to the Right Team
When enquiries arrive throughout the day, manually sorting each message can slow down customer support. Hello allows teams to build workflows using conditions such as keywords, customer information and enquiry timings. Businesses can automatically acknowledge messages, assign tickets and guide requests to relevant departments or bots. This helps teams manage common service processes without relying on an agent to redirect every conversation.
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Multilingual Support – Communicate Across Languages
Customer support teams in the Philippines may serve local customers and international audiences. Hello provides two-way text translation across 100+ supported languages, helping agents read incoming messages in their preferred language and reply in the customer's language. This is useful for businesses supporting travellers, overseas customers and multilingual service operations. Instead of maintaining separate communication tools for every language, teams can manage translated conversations within the Hello inbox.
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Interactive WhatsApp – Guide Customers with Buttons, Lists and Products
Customers don't always want to type detailed questions when selecting an option would be easier. MSG91 Hello supports interactive WhatsApp messages, including buttons, lists, individual product messages and product lists. With a connected Meta catalogue, businesses can present supported products and guide customers towards relevant information or assistance. Interactive messages can simplify service choices, product enquiries and other structured conversations.
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Video Calls & Screen Sharing – Understand Problems Customers Can Show
Some technical problems are difficult to explain through messages alone. With Hello's supported video calling and screen-sharing capabilities, customers can demonstrate an issue while agents provide guidance. For eligible sessions, permission-based remote assistance can help teams troubleshoot software settings and configuration problems. This is particularly useful for businesses supporting digital tools where a visual explanation may resolve an issue faster than multiple written instructions.
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Team Collaboration – Keep Support Responsibilities Clear
One customer enquiry may involve front-line support, technical specialists, billing or management. Hello helps businesses organise agents into teams, assign tickets and define access permissions based on responsibilities. Internal notes and shared conversation histories give authorised employees the context needed to continue assistance. Teams can collaborate without relying on separate personal messages or repeatedly asking customers to explain their issue.
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Support Analytics & Feedback – Understand What Happens Behind Every Ticket
Handling a high volume of enquiries doesn't automatically mean customer support is working efficiently. Hello's analytics dashboard helps businesses review ticket volumes, channel activity, assignments, agent performance and available customer feedback. Managers can identify busy periods, understand recurring problems and make better decisions about how support resources are allocated.
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Mobile Customer Support – Manage Tickets Beyond the Office
Customer support doesn't always happen at a desk. Hello's mobile applications help agents manage conversations, check ticket histories, receive notifications and respond to enquiries while working remotely or moving between locations. Employees can also initiate outbound customer support calls through the supported calling setup. This gives field teams, branch managers and business owners a more practical way to stay connected to customer enquiries.
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APIs & Integrations – Connect Customer Support to Business Data
A customer may ask whether a payment was received, when a parcel will arrive or whether a reservation is confirmed. Answering these questions often requires information stored outside the support inbox. Hello supports APIs, webhooks and connections to 2,000+ applications through its integration ecosystem, allowing businesses to retrieve available data and automate suitable actions through connected systems. This helps chatbots and agents provide more useful responses without repeating manual checks.
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Every Enquiry Connected. Every Team Better Prepared.
Bring conversations, intelligent automation and human assistance together with a customer support software for Philippine businesses designed to simplify everyday support operations.
See How MSG91 Hello Works Behind Every Customer Conversation
Explore how MSG91 Hello brings customer communication, AI automation, smart ticket management and reporting together in one workspace. From responding to customer enquiries and automating repetitive tasks to assigning tickets, tracking conversations and analysing team performance, see how Hello simplifies daily support operations, improves agent productivity and delivers faster, more organised customer service.
Explore the Features Behind Every Conversation
One Inbox. Clear Visibility Across Conversations.
See messages from connected channels, review customer histories and assign enquiries to relevant agents. For example: A customer asks about a parcel received with missing items. The agent opens the ticket, reviews the existing conversation and assigns the case to the retailer's fulfilment team.
Build One Bot. Combine Rules, AI and APIs.
Create a chatbot that follows predefined steps, interprets detailed questions through AI and retrieves information using connected business systems. For example: A prospective student selects a course, provides a preferred campus and asks about admission requirements. The same bot collects details and explains available information before involving admissions staff.
Understand Support Performance at a Glance.
Review ticket activity, channel distribution, agent workloads and customer feedback through the analytics dashboard. For example: A customer service manager sees a rise in support tickets during a payday promotion and reviews team assignments for the next campaign.
What Makes MSG91 Hello Different?
When comparing customer support software in the Philippines, businesses need to consider agent licensing, communication channels, automation and the ability to grow without adding disconnected tools. MSG91 Hello brings omnichannel support, AI chatbots, ticket management and workflow automation into one platform, with unlimited agents and no separate per-agent licence fees.
| Feature | MSG91 Hello | Other Customer Support Software |
|---|---|---|
| Agent Pricing | Unlimited agents, no per-agent licence fees | Often charged per agent |
| Team Expansion | Add agents without additional seat-licence costs | More seats may increase costs |
| Omnichannel Support | WhatsApp, email, website chat, social media, RCS and supported calling | Channel availability varies |
| AI Chatbots | Rule-based steps and agentic AI combined in one bot | AI features vary by provider |
| AI Model Flexibility | Multiple AI models with backup options | Model choice varies |
| AI Integrations | 2,000+ app connections and API workflows | Integration access varies |
| WhatsApp Chat Window | Continue WhatsApp-linked conversations without Meta per-message charges inside Chat Window | May require separate channels |
| Ticket Management | Assign, snooze, track and resolve support tickets | Features vary by platform |
| Cloud Calling & IVR | Calling and routing within supported customer service workflows | Separate services may be required |
| Mobile Calling | Initiate outbound support calls through the Hello mobile app | Availability varies |
| Workflow Automation | Automated ticket routing and assignments | Depends on provider and plan |
| Analytics & Reporting | Centralised agent, ticket and channel insights | Reporting capabilities vary |
| Security | SOC 2 Type II audited, ISO 27001 and VAPT | Certifications vary |
| Free Plan | $0/month with 2 inboxes and 50 monthly tickets | Free plan availability varies |
MSG91 Hello offers free and paid plans. Inbox limits, ticket allowances, bot usage and communication charges depend on the selected plan. Confirm the current paid-plan rates and displayed currency on the Philippines pricing page before publishing specific amounts. View pricing: MSG91 Hello Philippines Pricing
Customer Service Software Built for the Way Philippine Teams Work
Your Business Needs More Than Another Inbox. MSG91 Hello is a customer support software for Philippine businesses that brings together AI chatbots, ticketing, connected channels and support-team collaboration without increasing unnecessary operational complexity.
Unlimited Agents. No Per-Seat Licence Fees.
Add as many agents and teams as you need without paying separate licence fees for every employee. Your plan determines inbox and ticket allowances rather than the number of support staff. Example: A growing customer service company in Cebu expands from 10 to 30 support agents without adding per-seat licence charges.
One Chatbot for Rule-Based and AI-Powered Assistance.
Create a single chatbot combining guided steps and agentic AI to handle routine questions, complex enquiries and multi-step support conversations, with human-agent handover when needed. Example: A customer follows a guided warranty process and then asks a detailed question about repair eligibility. AI uses available business information before escalating a case requiring individual approval.
Continue WhatsApp Support Through Chat Window.
Start conversations through WhatsApp and continue longer interactions inside MSG91 Chat Window without losing the original ticket context. Example: A customer starts a billing enquiry on WhatsApp and continues reviewing an explanation with a support representative through Chat Window.
Omnichannel Customer Support Across the Philippines.
Manage WhatsApp, email, website chat, social messaging and supported calls through one connected support environment. Example: A business with operations in Manila, Cebu and Davao gives authorised teams access to the relevant customer inboxes and ticket information.
Flexible Workflows for Different Service Operations.
Create routing rules, configure chatbot journeys, assign tickets and manage access according to your business requirements. Example: A healthcare provider routes general appointment enquiries to reception while administrative billing questions reach the finance team.
Expand Support as Your Business Grows.
Start with the channels and workflows you need, then add more inboxes, integrations, automation and agents as customer enquiries increase. Example: A small online retailer begins with website chat and email before expanding to WhatsApp and more structured support workflows.
Security Backed by SOC 2 Type II.
MSG91 follows independently audited security practices, including SOC 2 Type II auditing, ISO 27001 certification and vulnerability assessment and penetration testing (VAPT). Hello also provides role-based permissions and inbox access controls to help businesses manage customer communication securely. Security & Certifications: MSG91 Certificates
A Platform Trusted by Businesses Worldwide.
MSG91 has received 200+ reviews across its products on the G2 platform, reflecting customer feedback and experiences with its communication and customer engagement solutions. G2 Reviews: MSG91 on G2
What Changes When Customer Support Works Together?
Choosing AI customer support software in the Philippines should help your team resolve customer enquiries more efficiently, not simply add another tool to manage. MSG91 Hello connects automation, communication channels and customer support workflows so your business can focus on what matters: helping customers.
Reduce Waiting Time for Common Questions
Automated responses and intelligent routing help customers receive suitable assistance sooner. An online retailer can let chatbots answer general delivery-policy questions while agents investigate missing parcels or payment disputes.
Keep Customer Requests from Being Forgotten
Ticket statuses, assignments and internal notes help teams monitor unresolved issues and maintain ownership. A technical support request can remain visible until the responsible agent or department completes the necessary follow-up.
Reduce Repetitive Tasks for Agents
Rule-based information collection and connected business systems reduce repeated manual work. Instead of asking every customer for the same basic details, an automated flow can collect relevant information before a support agent joins.
Make Customer Service More Consistent
Connected conversations and clear workflows help support teams manage enquiries across different channels and departments. A customer can contact the business again while authorised agents review the available ticket history rather than starting the entire explanation from scratch.
Make Better Decisions with Operational Data
Ticket reports, channel activity and agent performance insights help managers identify recurring problems and support demand. A business can review support volumes following a major promotional campaign to decide whether future campaigns need additional staffing.
Grow Your Team Without Adding Per-Agent Licence Costs
Expand your support workforce without paying separate licences for every new agent. Businesses can manage costs around their selected plan, ticket usage, inbox requirements and additional communication services.
Your Customers Have Questions. Make Every Answer Count.
Bring messaging, AI automation and support teams together with MSG91 Hello.
PERFORMANCE METRICS
Less Repetitive Work. More Meaningful Customer Support.
Help your Philippine support team handle everyday customer enquiries with greater efficiency. MSG91 Hello combines AI chatbots, automated ticket management and connected communication channels to reduce delays and improve response times.
65%
Reduction in support workload
3X
Increase in agent efficiency
85%
Improvement in first response rate
2X
Faster customer query resolution
ENTERPRISE SECURITY
Customer Conversations Protected with Strong Security
ISO 27001 Certified
International standard covering information security, access management and risk controls.
SOC 2 Type II Audited
Independent audit evaluating the effectiveness of security controls over a defined period.
VAPT Assessed
Security testing helps identify vulnerabilities and strengthen protection against potential risks.
INDUSTRIES WE SERVE
Customer Support Software for Different Industries in the Philippines
MSG91 Hello helps businesses organise conversations, automate suitable enquiries and connect customers with the right people.
01
E-commerce & Social Commerce
Connect customer enquiries from WhatsApp, website chat and supported social messaging channels. Assist shoppers with product questions, order status, cash-on-delivery concerns, returns and exchanges. Chatbots can answer general policy questions while agents investigate missing or incorrect deliveries.
02
Healthcare & Diagnostics
Support patients with appointment information, clinic timings, preparation instructions for routine tests and administrative requests. Route registration enquiries separately from billing issues and use access permissions to help limit exposure of sensitive information.
03
Education & EdTech
Manage questions about admissions, enrolment procedures, course schedules, tuition-related documentation and technical access to learning platforms. Automate general enquiries while staff handle requests requiring personal review.
04
Banking, Fintech & Remittance Services
Handle general questions about account procedures, remittance requirements, transaction-status enquiries and documentation. Authorised integrations can help support teams retrieve available payment or transfer information.
05
Real Estate & Property Management
Manage property enquiries, viewing requests, turnover questions and resident service complaints. Assign sales enquiries to advisers while maintenance teams track defects reported after handover.
06
BPO, Shared Services & Technology
Organise client-service conversations, technical support requests, ticket assignments and team permissions through connected workflows. Support BPO client accounts with authorised inbox access and help software customers through live chat and visual troubleshooting.
07
Travel, Hospitality & Tourism
Manage hotel enquiries, package questions, reservation modifications, ferry travel information and guest-service requests. Automate common questions about inclusions and departure points while reservation staff handle individual booking changes.
08
Logistics, Courier & Delivery Services
Organise tracking enquiries, failed delivery attempts, damaged parcel complaints and collection requests. Connected systems can help agents retrieve available shipment information while unresolved problems remain assigned to the responsible service team.
HELLO FOR STARTUPS
Your Startup Deserves Better Customer Support From Day One.
Every question, order update and customer complaint matters when you're growing a business. MSG91 Hello for Startups gives eligible Philippine businesses access to customer support software without a subscription fee. Bring Messenger, Instagram, WhatsApp and website chat conversations into a shared workspace, automate routine enquiries with AI and manage tickets more easily.
Registered Philippine startups earning below US$50,000 annually or the applicable local equivalent can apply, subject to verification.
Apply for Hello Free for StartupsWhat Your Startup Gets
- ✓1,000 monthly support tickets
- ✓50 support agents
- ✓2 connected inboxes
- ✓AI chatbot usage under the fair-use policy
HOW MSG91 HELLO WORKS
Get Started with Hello in Four Simple Steps
- Step 2
Create Teams, Chatbots and Workflows
Add agents, configure roles, assign permissions and build chatbots combining rule-based steps, AI and API actions.
- Step 3
Manage Customer Conversations
Receive enquiries, assign tickets and respond through connected channels. Customers can also continue eligible WhatsApp conversations through MSG91 Chat Window.
- Step 4
Monitor Performance and Improve Support
Use ticket reports, channel analytics and available customer feedback to identify demand patterns and improve team operations.
How It Works in Practice
A growing home appliance retailer in the Philippines connects WhatsApp, website chat and Facebook Messenger to Hello.
The company creates separate teams for product enquiries, delivery assistance and after-sales service. A chatbot collects basic order information, while configured workflows direct service requests to the right team.
When a customer reports an issue with a delivered appliance, the ticket remains assigned to an agent who can review previous conversations and coordinate with the service department.
As customer enquiries increase during major sale events, the manager uses ticket reports to identify busy channels and organise additional support coverage.
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Trusted by Customers. Recognised for Excellence.
MSG91's G2 recognition reflects customer experiences across product performance, implementation, relationships and support, helping Philippine businesses evaluate their customer support platform with greater confidence.
Frequently Asked Questions
- Customer support software helps businesses organize customer inquiries, assign support tickets, and respond through a shared workspace.
- In the Philippines, customers regularly contact brands through Facebook Messenger, Instagram, email, website chat, and other messaging platforms. When agents handle every channel separately, customers may wait longer and conversations become difficult to track.
- MSG91 Hello is customer support software for Philippine businesses that combines messaging, AI chatbots, ticket management, and reporting in one place.
- Whether you operate an online shop, educational institution, travel agency, or customer service team, Hello helps you manage inquiries with unlimited agents and no individual agent-license fees.
- MSG91 Hello is an AI-powered customer service platform that brings customer conversations, chatbot automation, tickets, and agent collaboration into one workspace.
- Businesses can connect Facebook Messenger, Instagram, WhatsApp, email, website live chat, and other channels, then assign incoming tickets to their support teams.
- The platform also includes a no-code chatbot builder. Teams can create an initial agentic AI bot using a prompt and add rule-based steps or API connections for specific tasks.
- For example, an online store in Metro Manila can use a chatbot to answer delivery questions, collect order numbers, and transfer unresolved refund inquiries to a human agent.
- MSG91 Hello brings together Facebook Messenger, Instagram, WhatsApp, email, website live chat, SMS, RCS, X (Twitter), and configured calling services. Apple Messages for Business can also be considered where enabled.
- Support agents can manage tickets, review customer details, and follow previous conversations from one shared inbox.
- For example, a Cebu-based travel agency can handle booking questions through Messenger, itinerary requests through email, and website chat inquiries without opening separate helpdesk applications.
- MSG91 Hello also provides a mobile app, helping Philippine customer service teams manage connected conversations while away from their desks.
- Yes. MSG91 Hello allows businesses to combine rule-based steps with agentic AI within one chatbot.
- Rule-based steps collect structured information, such as booking references, order numbers, or appointment dates. Agentic AI then answers more detailed questions and retrieves information through connected systems.
- For example, a Philippine courier company can first collect a tracking number, fetch shipment details through an API, and use AI to explain delivery delays.
- The no-code AI chatbot builder includes different AI model choices, API workflows, multilingual conversations, and transfer to a human agent.
- Businesses can configure an initial agentic AI chatbot in minutes.
- Yes. Multiple agents can handle customer conversations from one connected WhatsApp Business number through MSG91 Hello.
- Agents use their own logins, while managers can assign tickets, create departments, add internal notes, and monitor customer history.
- For example, a Philippine electronics retailer can distribute product inquiries to sales, delivery complaints to logistics, and warranty concerns to customer support.
- Hello also includes unlimited agents across its plans. Businesses can add seasonal support staff or grow their customer service teams without paying separate license fees for every new agent.
- Want to make it easier for customers to contact your business on WhatsApp? Use MSG91's Free WhatsApp Link Generator to create click-to-chat links, QR codes and website chat widgets with optional pre-filled messages. Once your WhatsApp Business channel is connected to MSG91 Hello, your support team can manage customer conversations from the shared inbox.
- MSG91 Hello includes cloud calling and IVR functionality for configured customer support workflows.
- Teams can manage call routing, organize customer requests by department, and review relevant call information alongside messaging tickets.
- For example, a Philippine healthcare clinic can direct appointment questions, laboratory-result inquiries, and billing concerns to the appropriate staff.
- The Hello mobile app also enables outbound customer support calls in configured calling environments.
- AI voice assistance can help with suitable customer interactions, while telephone calling and website voice-bot capabilities require their respective configurations.
- MSG91 Chat Window allows customers to start a conversation on WhatsApp and continue longer support interactions inside a separate chat window connected to Hello.
- For example, a customer may contact a Philippine online store through WhatsApp about a damaged appliance. The business can move the detailed troubleshooting conversation to Chat Window while keeping the support ticket connected.
- Messages exchanged inside Chat Window do not incur Meta's WhatsApp per-message charges.
- Messages actually sent through WhatsApp remain subject to applicable WhatsApp messaging rates.
- This makes Chat Window useful for lengthy customer support conversations involving returns, technical questions, or delivery complaints.
- Learn More About Chat Window.
- MSG91 Hello combines messaging, AI chatbot automation, ticket management, and agent collaboration with unlimited agents and no separate per-agent license fees.
- For Philippine businesses that depend on social messaging and mobile communication, Hello provides a shared workspace for handling inquiries across connected channels.
- Its chatbot can combine rule-based workflows and agentic AI, while Chat Window helps businesses continue WhatsApp-originated support conversations outside WhatsApp.
- Other helpdesk platforms also offer AI, ticketing, and integrations, but their feature access and pricing depend on the product and plan.
- Yes. MSG91 Hello offers two free plans and two paid monthly plans for Philippine businesses. Every plan includes unlimited agents and teams, with no per-agent licence fees.
- Live Chat – £0/month: 1 inbox and unlimited live-chat tickets. Ideal for businesses that need a free website chat widget.
- Free – £0/month: 2 inboxes and 50 tickets monthly. Suitable for small businesses getting started with customer support software.
- Basic – £35/month: 2 inboxes, 1,000 tickets monthly and a £35 bot wallet for AI chatbot usage.
- Premium – £65/month: 3 inboxes, 2,000 tickets monthly and a £65 bot wallet for AI chatbot usage.
- Annual plans are also available. With no per-agent licence fees, MSG91 Hello helps Philippine businesses expand their customer support teams without increasing costs for every new agent.
- Note: Prices are listed in GBP on the Philippines pricing page. Confirm the billing currency and applicable taxes before subscribing.
- Explore MSG91 Hello Philippines Pricing
- MSG91 Hello includes unlimited agents and teams across all plans, so Philippine businesses do not need to pay extra for each new support agent.
- On paid monthly plans, additional usage charges include:
- Extra inbox: £9 per inbox on Basic and Premium plans.
- Extra tickets: £0.012 per ticket on Basic and £0.025 per ticket on Premium after the monthly ticket allowance is exhausted.
- AI bot usage: Deducted from the included bot wallet according to the rate card. Businesses can top up their wallet when the balance runs out.
- The Free plan does not allow additional inbox or ticket purchases. Businesses must upgrade to a paid plan when they need higher limits.
- Separate messaging and calling charges may apply depending on the connected communication services.
- View Complete Pricing
- Yes. MSG91 Hello helps Philippine businesses protect customer information through encryption, role-based access controls, and secure conversation management. MSG91 has undergone a SOC 2 Type II audit and holds ISO 27001 certification, supporting its commitment to data security.
- MSG91 stores customer data for Philippine businesses in regional Asia-Pacific data centers.
- View MSG91 Security Certificates
- Yes. MSG91 provides a Hello Free for Startups programme for eligible early-stage Philippine businesses that need customer support software without an initial software subscription fee.
- Registered startups with annual revenue below US$50,000 or the applicable local equivalent can apply for complimentary access, subject to verification.
- The programme offers up to 1,000 monthly tickets, 50 agents, 2 inboxes and AI chatbot usage under a fair-use policy.
- For example, a growing online store in Metro Manila can manage Facebook Messenger and website chat inquiries, automate common delivery questions and assign unresolved issues to its support team.
- Business documents and financial information are required for approval. Additional messaging and calling charges may apply.
- Apply for Hello Free for Startups in the Philippines
- Yes. MSG91 Hello can provide approximately 95% lower estimated costs in selected comparisons with other customer support software, while allowing businesses to add unlimited agents without per-agent licence fees.
- For example, with 3,000 monthly tickets, 12 support agents and 50% AI resolution:
- MSG91 Hello: £59/month
- Freshdesk: £915/month
- Estimated savings: £856/month — 94% lower costs
- Philippine businesses can compare Zendesk, Freshdesk, Zoho Desk, Intercom and other platforms by entering their ticket volume, agent count and AI usage.
- The calculator supports GBP, matching the currency listed on the Philippines Hello pricing page. Results are estimates and actual savings may differ.
- Compare Customer Support Software Costs
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