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Overview

DLT Registration

Step by Step Guide to implement DLT in SMS

DLT Consent Template Registration

CTA Whitelisting | FAQs

Error Description- SMS not Matched with DLT Template.

DLT key points for B2B platforms

DLT Template Scrubbing / Filtering Rules

Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)

Export Approved Templates from DLT Portal

Map SMS Content Template on MSG91 API/Panel

Error Description- 211- Template Id Missing

DLT Process

DLT Consent Process

Map approved DLT Template Id with respective Flow Id on MSG91 panel

Header Template Verification

Entity Registration on DLT Platform

DLT Header Registration | Process Manual | PingConnect

Error Description- Template Id not found on DLT

Find your DLT Entity (PE) ID

FAQ- DLT Consent Process

DLT Content Template FAQs

DLT | FAQs

Get Approval for your SMS Content on DLT Platform

Error Description- Header/Sender Id not Associated with the DLT Template

DLT Entity Process | Post Entity ID Received

DLT Debugging Checklist

Apply Consent Template | DLT

How to use DLT AI and what is the use of DLT AI

DLT Premium Support

DLT Premimum

How to Whitelist URLs and Callback Numbers on DLT

PE-TM Chain Binding on DLT

Error Unsubscribe Link

CleverTap WhatsApp Connector

WhatsApp Subscription

How to turn off the 2-factor authentication

Whatsapp Welcome message, Icebreakers and Commands

WhatsApp- Template Pacing

WhatsApp Solutions

Whatsapp All features

WhatsApp Payment Flow

Whatsapp media type Support

How To Get your business account verified on WhatsApp?

How to download Whatsapp Reports

Where to check the Failed logs for Whatsapp messages?

How to get reports of Whatsapp messages on Webhook

How to check if your account is verified on Meta or not?

How to apply for WhatsApp Green Tick Verification?

WhatsApp Catalog

WebEngage WhatsApp Integration

Send WhatsApp

How to create a template for WhatsApp?

Error Codes for Whatsapp

WhatsApp Interactive Message

Click Count Functionality

Prepaid Balance and Auto renew

MoEngage WhatsApp Integration

WhatsApp Authentication/ WhatsApp OTP

API

Why integrate MSG91 API using Socket?

What do you mean by API Security?

How to send + sign in SMS from API?

How to debug if my API is not working?

Where can I find my authentication key?

How to get SMS status in API?

How do resolve the error OTP not found and placeholder not found in the message?

What do you mean by API Security?

How can I integrate SMS API

What are the reason for error codes received under the API failed?

Error: Country Code Blocked

Where can I find my authentication key?

SendOTP

What is SendOTP? How does it work?

How to create a template to Send OTP.

How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?

What is the maximum and minimum OTP expiry time?

Where to find SendOTP reports?

How to export OTP reports?

How OTP can be sent in other languages (Unicode)?

What is the difference between Send OTP and Send OTP 2.0?

How to integrate the new Login with OTP widget

Step-by-step process to configure OTP

How to Send OTP Though Magic Link

Text SMS

What is a .csv file?

What does a flash SMS mean? How is it different from the regular SMS?

What is the difference between the Transactional, Promotional, and SendOTP routes?

How can I schedule an SMS? Where can I see its delivery report?

How to add or delete an SMS template?

How can I check my balance?

How can I send personalized/custom SMS?

How to move the balance from one route to another?

How to send SMS using an Excel file from the Send SMS option?

How to send SMS to the group?

How do switch routes for sending SMS from the dashboard?

How to send encrypted SMS?

What is an SMS campaign, its uses, and how to delete the old campaign name?

How to send SMS worldwide?

How can I convert my Excel file to CSV?

DND Error while send Transactional or OTP messages

How to send SMS from my MSG91 dashboard?

How to send + sign in SMS from API?

My account status is in the demo, what can I do to make my account live?

How to use MSG91 SMS Connector for MoEngage:

What is Unicode and which characters come under Unicode?

How can you add/remove a signature along with the SMS?

How to send Unicode custom SMS by CSV?

How to add emojis or send messages in other languages (except English)?

How to delete/cancel the scheduled SMS?

How to resend SMS via panel?

Where to find my Template ID for MSG91 API?

Step-by-step process to configure SMS

Schedule SMS in new dashboard

Why Single and Double Decoding is required

How to search the templates

Play the SMS requests paused due to the error 301

Sender ID

How to Add, Update, or Delete a sender ID (header) on MSG91?

What are the supported types of Sender IDs and the ETA for different countries?

What is the meaning of prefixes like DZ, DM, IZ, etc.?

What is a Sender ID?

Country-wise SMS and Sender Id Rules

HELLO Contact Center

RCS client registration and sending invite

How to integrate ChatBot with Hello

What is Hello?

How to integrate WhatsApp in HELLO?

New Article

Get Started With Workflow

How to configure VPN in Hello for making Voice calls?

How to check Analytics in Hello?

How to close/snooze bulk tickets in Hello Inbox?

What are the notification settings in Hello?

Google Business Chat Inbox

How to integrate WhatsApp in HELLO?

Integrate Instagram in Hello

How to use Hello in mobile app

How To Integrate Twitter Inbox

How to use Hello for ticketing system

How to use tags in email inbox

Getting started with HELLO - Quickstart guide

How to integrate the Hello-Chat Widget?

How to set up forwarding for Hello Inbox?

Summarize chats in Hello

Sticky Assign

Set the API in the Bot

How to Integrate SMTP Service in HELLO Inbox?

Calling in Hello Mobile -IOS

SMTP Outlook Inbox in Hello

Inbox Filtering by Last reply

How to create ChatGPT Bot

Hello Facebook Inbox Error

How to do Facebook Integration with Hello

Filters in Hello

How To Integrate Gmail Inbox

How to see the reaction to a specific chat on WhatsApp inbox in Hello?

Paraphrase the reply in Hello

Feedback setting in Hello Inboxes

New Article

Text Translation

Identity verification in Hello

Interactive message in Hello

Spam Forwarding in Gmail

Delay Response

Permission Setting in Hello

Spam Forwarding in Gmail

Jump to Condition in Lex Chat-bot

How to create MSG91 Bot

S3 bucket

How to integrate the Hello-Chat Widget

Transactional Email

All You Need to Know about Transactional Email of MSG91

How to create a transactional email template with API Integration detail

How to Add Domain in MSG91

How to complete domain verification ?

How to check transactional email delivery reports?

How to subscribe to email services

Transactional email being received in the spam or promotional folder.

How to validate your recipient email address

How to check and export delivery reports for Email

How to get Email delivery logs on Webhook

Step-by-step process to configure Email API in MSG91

How to use SMTP in MSG91

DMARC Settings in Email

Remove mails from suppressions

How to add a Preheader in your Email

How to configure SMTP on Zoho platform

Best practices to increase email deliverability

How to create Email Template in MSG91 with Builder

MSG91 Email Subscription and Charges

IP Security Feature in SMTP services

All

What is URL encoding and how do URL encoding?

What is blocked numbers? How to block/unblock any number?

What is the meaning of SSL certificate error?

Step-by-step guide to set up and start your Cloud Communication with MSG91

How can I get delivery logs for a particular number & the failure reason?

Alternate Solution for CSV file Upload

How to fix the "could not create SSL/TLS secure channel" error

How to block country in a credit account

Delivery Report

How to export/download the Delivery Reports

Where can I check the SMS delivery reports?

What is the meaning of different statuses in the delivery reports?

How can I get a report for a particular number?

How to automate your reports via Dashboard?

I am unable to see the delivery report of the failed API. Where can I find them?

What is a request ID and where can I get it?

What is an Absent subscriber?

What are the reasons behind a failed message?

How to export the DLT failed report

How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?

How to add a new team member to the team?

What is the difference between free and paid SMS services?

What are the best Accounting and Invoicing softwares you would recommend?

How can I change my username and registered mobile number?

What is Fallback and how does it work?

What is the difference between Push SMS and Pull SMS?

I am facing trouble viewing all the options on my screen. What should I do?

Can I get an SMS alert daily informing me about the available and used balance in my account?

How to request any custom SMS solution?

How to give access to your MSG91 account to support team, in order to troubleshoot on an issue

How to delete access of a member added to your team?

CORS ERROR

Promotional SMS to Customers

Static IP Resolution on Various Cloud Providers

What are third-party services?

How can I update my primary mobile number?

How to download and use MSG91 mobile application?

How can I update my GST number?

How to create a Google Group?

What is a switch account and how to use it?

What are website and data security with MSG91?

How to export all client details?

What is UserTABLE? How to use it?

How can I contact Support

Billing and Tech Alerts

Rules and Permission

Add ons and Plug ins

Google Spreadsheet- How to send SMS, Email, and Campaign.

WordPress and Woo-Commerce- How to send notifications and OTP SMS

How to Migrate from Twilio to MSG91?

Google spreadsheet in MSG91 Dashboard- How to use

Freshworks- How to integrate the MSG91 plugin in Freshworks

Google Spreadsheet- How to send MSG91 Campaign

Leadsquared- How to integrate the MSG91 plugin in Leadsquare

Excel- How to use the Excel plugin for sending campaign

Zapier Integration- How to send data to Segmento in MSG91 from your app via Zapier

Google Spreadsheet- How to send SMS

HubSpot - Integration with MSG91

How to add MSG91 as an Email Service Provider in Clevertap

Zapier Integration- How to send SMS

How to send SMS from the MSG91 mobile application?

Excel plugin- How to send SMS

Magento extensions for sending SMS notifications and OTP

Excel plugin- How to resolve the error authentication failure and no internet connection

SM-share plugin for SMS notifications and OTP with MSG91

SAP- How to integrate MSG91 API

WHMCS plugin for SMS notification and OTP

Excel plugin- How to resolve an Invalid range instance error

How to check the Unicode message in the excel file exported?

WebEngage- How to send SMS with MSG91

Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?

OpenCart plugin for SMS notification and OTP

MSG91 WHMCS SMS plugin- How to track if SMS is not sent

Google Spreadsheet- How to send Emails

Zapier MSG91 Integration- Send Whatsapp, Email, Voice, and SMS

Shopify- How to integrate with MSG91

Shopify- How to recover abandoned checkouts using WhatsApp Messages

Zoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts.

How to send messages to users who have viewed the product but have not purchased it (Browse Abandonment)

Sync Shopify data with Segment

Zoho-CRM-Automation

Integrating MSG91 with The Weeky

Best Practices

How to Allow and Block specific countries from sending SMS

How to check Active Login Session

How to protect your SMS API from Bot Attack!

What is token and how to use it?

What best practices need to be performed for bulk SMS service?

How to block countries on the basis of SMS price?

Flow

Does Template in the flow require approval? How many templates can we add?

How to create a Template ID to Send SMS via API?

How Flow can be stopped?

Voice

Call Masking or 2 Way call

How to use Voice Services

Call Monitoring

How to use Incoming Services

How to use Outgoing Services

Number Subscription

VPN in Chrome OS

Voice Redesign Template Change

Voice Wallet

What is Flow and its creation

URL shortener

How to use and check the report of a short URL?

How to check the URL Shortener report?

CTA Whitelisting Solution for Redirecting URLs

Webhooks

How does the requestbin work? How to check if the webhook for DLR is working?

What are Webhooks? How does it work?

How to use Webhook to get the delivery report on the desired URL?

Campaign

What is Campaign and how to use it

Where to find the Campaign slug

How to check the reports of the campaign?

What are Campaign filters?

How to run a Campaign from Segmento

Contact limit feature

Campaign API Failed Logs

Campaign Features

Integration guides

Zoho Campaign- How to integrate MSG91 API?

MSG91 WHMCS SMS Plugin- How to configure

MARG software- How to integrate MSG91 API

How to integrate MSG91 API in ERP Next?

Cs-Cart- How to configure MSG91 with Cs-Cart?

Zoho CRM

Zoho Subscription- How to integrate with MSG91?

Vtiger CRM plugin with MSG91

HDPOS software- How to integrate MSG91 API

How to send SMS in WebEngage with MSG91

How to integrate with Busy software

Zoho Books- How to integrate with MSG91 ?

How to send SMS in Clevertap with MSG91

Integrate Tally with MSG91

Credits

How to make refund request? How much time does it take to refund the payment?

How to add funds?

How to create an e-mandate for auto-recharge?

What is the character limit for a single credit in English & Unicode? How is credit calculated?

What is the charge per SMS? Are failed SMS also charged?

Where can I download the Invoice/Ledger?

How do make a payment using a Debit/Credit card?

Resellers

How to get signup updates on your webhook?

How do I white label my website? How to point CNAME for the domain or subdomain?

How can I add Demo Balance to my clients?

How to add clients under the reseller panel?

How to have my own website for selling SMS?

How does client search work?

Why am I unable to pay online? It says, "You are not authorized".

How to edit client details?

Client SMS Consumption

How can I update my client's mobile number?

How can I update my client password?

How can I customize a mail and an SMS for signup?

How do you give support to our Whitelabel clients?

How to add Balance to the client account?

How to create and design a website for selling SMS?

How to mark a user Authentic?

How can I add pricing to my website?

Dynamic Credit Purchase Limit

How can I get a Reseller account on MSG91?

How can I disable my client's account?

Can my clients also pay me online? If yes, then how?

I have disabled a reseller under me. Does it disable all users under that reseller?

How can I put the bank details like MSG91 on my website?

How can I convert my client's account into a reseller account?

How to set pricing for the client account?

How to restrict users to log in to other domains?

How to add SSL to my website?

How to add clients under reseller panel?

Reseller Short URL

How to update a client’s phone number

Virtual Number

What is a Virtual Number or Longcode? What is Keyword and Inbox balance?

I am not able to receive SMS when someone sends it on my keyword. Why is that so?

What is the difference between Dedicated Long-Code and Shared Long-code

How to send custom SMS using Longcode?

Where I can add new keyword for longcode? What is it's maximum limit?

Is it possible to export report for a particular keyword?

How to activate a Long Code?

Segmento

4 steps to setup Segmento

How to create a Segment in Segmento

How to use phonebook in segmento

How you can use the Phonebook in Segmento to send the SMS.

How to create the Phonebook in Segmento

Segmento User Event

Push Notification

How to use Push Notifications on MSG91

Push Notification and Features

KnowledgeBase

KB main doc

Warm Up in Email Sending

Webhook for Email Activities

Email's Master Article

Email Connections

PE-TM Chain Binding on DLT

RCS

RCS Form Registration Guide

RCS Template Creation

Wallet

Wallet Guide

Wallet: Bonus Balance Addition and Deduction

Wallet: Check Balance Deduction from Delivery Logs

Phonebook

How to upload contacts to a group?

How to add a group for phonebook? How many contacts can I import/upload at once?

How can I set the default expiry of any number in the phonebook?

How to delete selected contacts from a phonebook group?

Can I copy or move contacts from one group to the other?

How can I set default expiry of any number in phonebook?

How to export existing phonebook data and upload it on segmento

How to delete a phonebook group?

How can I export contacts from a single group?

Startup

What is MSG91 Startup program and how to apply for it?

Files

All You Need to Know about File Hosting option of MSG91

AMP Emails

Whitelisting for AMP Emails

Hello Mobile Application

Hello Mobile Notification

Feedback setting in Hello Inboxes

You can adjust the feedback settings for the Email and Chat Inboxes in Hello, enabling your users to share their thoughts on their conversations. Users will be asked to share the feedback when the ticket is closed.

1. Login to your MSG91 account and open Hello.

2. Select the gear icon on the right of the desired Inbox from the sidebar.

Select the All Inboxes option from the Manage section in the left sidebar and navigate to the desired inbox from the dropdown. Click on the gear icon on the right of the desired Inbox and select the Feedback Setting option.

Personalize this feature by adding your own content and brand logo. A preview of how the feedback prompt will be visible to the user is shown here.

The analytics for the feedback can be viewed from the Feedback section in the Analytics option in Hello.

You can filter the feedback by Date, User, Team, Channel, Inbox, and Ratings.

Feedback setting in Hello Inboxes

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