Wallet
- Wallet: Bonus Balance Addition and Deduction
- Wallet: Check Balance Deduction from Delivery Logs
- Wallet Guide
Transactional Email
- Step-by-step process to configure Email API in MSG91
- How to use SMTP in MSG91
- How to create a transactional email template with API Integration detail
- How to complete domain verification ?
- How to Add Domain in MSG91
- All You Need to Know about Transactional Email of MSG91
- How to subscribe to email services
- How to validate your recipient email address
- How to get Email delivery logs on Webhook
- How to check transactional email delivery reports?
- How to fix the issue if an email is rejected due to content judged as SPAM by the internet community
- Transactional email being received in the spam or promotional folder.
URL shortener
- How to use and check the report of a short URL?
- How to check the URL Shortener report?
WhatsApp
- Guide To WhatsApp Messaging With MSG91
- How to begin with WhatsApp
- MSG91 - Free WhatsApp Business API
- WhatsApp- FAQ
- How to check if your account is verified on Meta or not?
- How To Get your business account verified on WhatsApp?
- WhatsApp pricing and how to subscribe for WhatsApp services?
- How to create a template for WhatsApp?
- How to send WhatsApp using Google Spreadsheet Plugin
- How to apply for WhatsApp Green Tick Verification?
- How to download Whatsapp Reports
- Where to check the Failed logs for Whatsapp messages?
- Create WhatsApp QR Code To Chat
Phonebook
- How to upload contacts to a group?
- How to add a group for phonebook? How many contacts can I import/upload at once?
- How to delete a phonebook group?
- Can I copy or move contacts from one group to the other?
- How can I set the default expiry of any number in the phonebook?
- How to delete selected contacts from a phonebook group?
- How can I export contacts from a single group?
- How can I set default expiry of any number in phonebook?
- How to export existing phonebook data and upload it on segmento
API
- What are the reason for error codes received under the API failed?
- How to debug if my API is not working?
- Where can I find my authentication key?
- How do resolve the error OTP not found and placeholder not found in the message?
- How to get SMS status in API?
- Why integrate MSG91 API using Socket?
- How to send + sign in SMS from API?
- How can I integrate the API provided in the MSG91 panel?
- What do you mean by API Security?
SendOTP
- How to integrate the new Login with OTP widget
- How to create a template to Send OTP.
- What is SendOTP? How does it work?
- How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
- What is the difference between Send OTP and Send OTP 2.0?
- Where to find SendOTP reports?
- What is the maximum and minimum OTP expiry time?
- How OTP can be sent in other languages (Unicode)?
- How to export OTP reports?
- Step-by-step process to configure OTP
Text SMS
- How to send SMS from my MSG91 dashboard?
- Step-by-step process to configure SMS
- How to add or delete an SMS template?
- DND Error while send Transactional or OTP messages
- My account status is in the demo, what can I do to make my account live?
- What does a flash SMS mean? How is it different from the regular SMS?
- Where to find my Template ID for MSG91 API?
- How can I check my balance?
- How can I send personalized/custom SMS?
- How to send encrypted SMS?
- How to send SMS to the group?
- How to send SMS worldwide?
- How to send SMS using an Excel file from the Send SMS option?
- How do switch routes for sending SMS from the dashboard?
- What is an SMS campaign, its uses, and how to delete the old campaign name?
- How to send Unicode custom SMS by CSV?
- What is the difference between the Transactional, Promotional, and SendOTP routes?
- How can I schedule an SMS? Where can I see its delivery report?
- How to move the balance from one route to another?
- What is a .csv file?
- What is Unicode and which characters come under Unicode?
- Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
- How to resend SMS via panel?
- How to send + sign in SMS from API?
- How can you add/remove a signature along with the SMS?
- How to add emojis or send messages in other languages (except English)?
- How to delete/cancel the scheduled SMS?
- How can I convert my Excel file to CSV?
Add ons and Plug ins
- Google Spreadsheet- How to send SMS, Email, and Campaign.
- WordPress and Woo-Commerce- How to send notifications and OTP SMS
- Shopify- How to integrate with MSG91
- Excel plugin- How to resolve the error authentication failure and no internet connection
- Hubspot - Integration with MSG91
- Leadsquared- How to integrate the MSG91 plugin in Leadsquare
- Magento extensions for sending SMS notifications and OTP
- SAP- How to integrate MSG91 API
- How to send SMS from the MSG91 mobile application?
- OpenCart plugin for SMS notification and OTP
- How to check the Unicode message in the excel file exported?
- How to Migrate from Twilio to MSG91?
- Zapier- How to integrate with MSG91
- Google Spreadsheet- How to send Emails
- MSG91 WHMCS SMS plugin- How to track if SMS is not sent
- Excel plugin- How to resolve an Invalid range instance error
- Excel- How to use the Excel plugin for sending campaign
- Freshworks- How to integrate the MSG91 plugin in Freshworks
- SM-share plugin for SMS notifications and OTP with MSG91
- WebEngage- How to send SMS with MSG91
- Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
- Google Spreadsheet- How to send SMS
- WHMCS plugin for SMS notification and OTP
- Google Spreadsheet- How to send MSG91 Campaign
Delivery Report
- What is a request ID and where can I get it?
- What is an Absent subscriber?
- What are the reasons behind a failed message?
- How to export/download the SMS Delivery Reports?
- Where can I check the SMS delivery reports?
- How to automate your reports via Dashboard?
- I am unable to see the delivery report of the failed API. Where can I find them?
- What is the meaning of different statuses in the delivery reports?
- How to export the DLT failed report
- How can I get a report for a particular number?
Webhooks
- How can I get the delivery reports on my Webhook URL?
- How does the requestbin work? How to check if the webhook for DLR is working?
- What are Webhooks? How does it work?
Resellers
- How to create and design a website for selling SMS?
- How do I white label my website? How to point CNAME for the domain or subdomain?
- How to add Balance to the client account?
- How to mark a user Authentic?
- How to add clients under the reseller panel?
- How can I convert my client's account into a reseller account?
- How to set pricing for the client account?
- How to add clients under reseller panel?
- How can I add Demo Balance to my clients?
- How can I disable my client's account?
- Can my clients also pay me online? If yes, then how?
- How can I add pricing to my website?
- How does client search work?
- Why am I unable to pay online? It says, "You are not authorized".
- How to edit client details?
- How can I update my client's mobile number?
- How can I get a Reseller account on MSG91?
- How do you give support to our Whitelabel clients?
- I have disabled a reseller under me. Does it disable all users under that reseller?
- Dynamic Credit Purchase Limit
- How can I update my client password?
- How to restrict users to log in to other domains?
- How to get signup updates on your webhook?
- How can I customize a mail and an SMS for signup?
- How to have my own website for selling SMS?
- How can I put the bank details like MSG91 on my website?
- Client SMS Consumption
- How to add SSL to my website?
All
- How to fix the "could not create SSL/TLS secure channel" error
- Step-by-step guide to set up and start your Cloud Communication with MSG91
- What is blocked numbers? How to block/unblock any number?
- What is URL encoding and how do URL encoding?
- How can I get delivery logs for a particular number & the failure reason?
- Alternate Solution for CSV file Upload
- What is the meaning of SSL certificate error?
More
- How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
- How to add a new team member to the team?
- How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
- What is the difference between Push SMS and Pull SMS?
- What is the difference between free and paid SMS services?
- What is Fallback and how does it work?
- How can I change my username and registered mobile number?
- How can I update my primary mobile number?
- What is a switch account and how to use it?
- How to create a Google Group?
- What are the best Accounting and Invoicing softwares you would recommend?
- Can I get an SMS alert daily informing me about the available and used balance in my account?
- How can I update my GST number?
- How to export all client details?
- Promotional SMS to Customers
- How can I contact Support
- How to request any custom SMS solution?
- Static IP Resolution on Various Cloud Providers
- How to download and use MSG91 mobile application?
- What are website and data security with MSG91?
- What is UserTABLE? How to use it?
- Can I set customised balance alert?
- What are third-party services?
- How to delete access of a member added to your team?
- I am facing trouble viewing all the options on my screen. What should I do?
Best Practices
- Login using Whitelisted IP address
- How to protect your SMS API from Bot Attack!
- How to Allow and Block specific countries from sending SMS
- What is token and how to use it?
- What best practices need to be performed for bulk SMS service?
- How to block countries on the basis of SMS price?
- How to check Active Login Session
Campaign
- What is Campaign and how to use it
- How to run a Campaign from Segmento
- How to check the reports of the campaign?
- Where to find the Campaign slug
DLT registration In India
- Entity Registration on DLT Platform
- Find your DLT Entity (PE) ID
- DLT Content Template FAQs
- Get Approval for your SMS Content on DLT Platform
- Step by Step Guide to implement DLT in SMS
- Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
- Map approved DLT Template Id with respective Flow Id on MSG91 panel
- DLT Header Registration | Process Manual | PingConnect
- DLT | FAQs
- DLT Process
- Check your SMS API and DLT Parameters
- Export Approved Templates from DLT Portal
- DLT Entity Process | Post Entity ID Received
- DLT Consent Process
- Error Description- SMS not Matched with DLT Template.
- How to use DLT AI and what is the use of DLT AI
- Error Description- 211- Template Id Missing
- Error Description- Header/Sender Id not Associated with the DLT Template
- Error Description- Template Id not found on DLT
- DLT Premium Support
- Apply Consent Template | DLT
- DLT Template Scrubbing / Filtering Rules
- Map SMS Content Template on MSG91 API/Panel
- FAQ- DLT Consent Process
- DLT Consent Template Registration
- DLT Debugging Checklist
- DLT key points for B2B platforms
Flow
- How to create a Template ID to Send SMS via API?
- Does Template in the flow require approval? How many templates can we add?
- How Flow can be stopped?
HELLO Contact Center
- How to integrate WhatsApp in HELLO?
- How to integrate ChatBot with Hello
- What is Hello?
- How to integrate the Hello-Chat Widget?
- How to use Hello for ticketing system
- How to configure VPN in Hello for making Voice calls?
- How to create a user account through MSG91?
- How to use Push Notifications on MSG91
- Steps to configure Knowledge Base
- How to Integrate SMTP Service in HELLO Inbox?
- Getting started with HELLO - Quickstart guide
- How to send messages from the agent side through RCS?
- How to login with HELLO?
- How to use tags in email inbox
- How to access the knowledge base section of hello
- How to integrate RCS in HELLO?
- RCS client registration and sending invite
Integration guides
- How to integrate MSG91 API in ERP Next?
- MSG91 WHMCS SMS Plugin- How to configure
- Zoho CRM- How to integrate with MSG91 ?
- Zoho Campaign- How to integrate MSG91 API?
- MARG software- How to integrate MSG91 API
- How to send SMS in Clevertap with MSG91
- How to integrate with Busy software
- HDPOS software- How to integrate MSG91 API
- Vtiger CRM plugin with MSG91
- How to send SMS in WebEngage with MSG91
- Zoho Books- How to integrate with MSG91 ?
- Cs-Cart- How to configure MSG91 with Cs-Cart?
RCS
- RCS Form Registration Guide
Segmento
- 4 steps to setup Segmento
- How you can use the Phonebook in Segmento to send the SMS.
- How to create a Segment in Segmento
- How to use phonebook in segmento
- How to create the Phonebook in Segmento
Sender ID
- Country-wise SMS and Sender Id Rules
- What is a Sender ID?
- What are the supported types of Sender IDs and the ETA for different countries?
- How to Add, Update, or Delete a sender ID (header) on MSG91?
- What is the meaning of prefixes like DZ, DM, IZ, etc.?
Startup
- What is MSG91 Startup program and how to apply for it?
Virtual Number
- What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
- How to activate a Long Code?
- I am not able to receive SMS when someone sends it on my keyword. Why is that so?
- What is the difference between Dedicated Long-Code and Shared Long-code
- Where I can add new keyword for longcode? What is it's maximum limit?
- How to send custom SMS using Longcode?
- How to check long-code balance?
- Is it possible to export report for a particular keyword?
Credits
- How to buy credits?
- Where can I download the Invoice/Ledger?
- What is the character limit for a single credit in English & Unicode? How is credit calculated?
- How to create an e-mandate for auto-recharge?
- What is the charge per SMS? Are failed SMS also charged?
- How do make a payment using a Debit/Credit card?
- How to make refund request? How much time does it take to refund the payment?
Files
- All You Need to Know about File Hosting option of MSG91
Voice
- How to use Voice Services
- How to Subscribe for Voice Services?

Home DLT registration In India DLT Template Scrubbing / Filtering Rules

DLT Template Scrubbing / Filtering Rules

Every SMS sent by an Enterprise is filtered on the DLT platform and sent to the end-user as per Scrubbing Rules.

Current Scrubbing Rules:

Template Type	Fully DND Numbers	Promo DND Numbers	Partial DND Numbers (Categories/day/mode/time)	Non-DND Numbers	If Consent uploaded
Promotional	Block all-day	Block all-day	As per subscriber preference	Allow- 10 am to 9 pm	Allow- 10 am to 9 pm
Service Explicit	Block all-day	Allow all-day	Allow all-day	Allow all-day	Allow all-day
Service Implicit	Allow all-day	Allow all-day	Allow all-day	Allow all-day	Consent not required

Henceforth, if you upload the consent data, your Service Explicit and Promotional SMS will be delivered irrespective of the DND preference of the end-user.

Note: If you have mistakenly approved any pure Transactional SMS Template in the Service Explicit category, we highly recommend you apply that Template in Service Implicit. Post this, your SMS will be delivered to DND and Non-DND numbers even without Consent upload.