How to do Facebook Integration with Hello

Integrating the Hello chat widget into your Facebook page allows you to handle and manage your page's user queries directly with Hello.

1. Log in to your Facebook account and open the Facebook Page. If not, create a Page on Facebook.

2. Log in to your MSG91 account and goto Hello.

3. Navigate to Manage > All inboxes > Create inbox > Facebook

  • Click on create now, if asked to enter a username and password then enter your Facebook credentials and click Log in.

  • If already logged into Facebook, continue as your account.
  • Select the page you want to integrate with Hello.

4. The Page name will be visible in the list of Facebook inboxes.

5. Now, open your Facebook account and search for the integrated page. Send a message.

6. The message sent on the page would be shown on HELLO in a new channel. If the user already has an existing conversation, then it would be shown in the previous channel.