CleverTap WhatsApp Connector

• Open CleverTap > Settings > Channel > Select “WhatsApp”

• Choose “WhatsApp Connect” and Select the blue button “+ Provider Configuration”.

• Now choose “Generic (Other)” from the drop down and fillup these fields - 

• Nickname - MSG91_WA_918889500122 (replace this with your number)

• Mobile Number - Add your WhatsApp Integrated number here with country code. (ex - 918889500122)

• HTTP End Point - https://api.msg91.com/api/v5/whatsapp//outbound/clevertap/

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Copy both the callback URLs and send it over an email to [email protected] with this content - 

Hi Support, we wish to enable WhatsApp integration with CleverTap. Please enable these webhooks with your CleverTap connector.

1. Webhooks - 

   1. Delivery Report Callback URL - Paste_the_URL_here

   2. Inbound Message Callback URL - Paste_the_URL_here

2. WhatsApp Integrated Number - Add_your_number_here

3. MSG91 Account Username - Add_your_username_here

Thanks!

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• Add these values under Headers

• Add these values
  Authkey - MSG91 Authkey
  Content-type : application/json
  Accept : application/json

• Select this checkbox and type “50” in the field.
  

Now test the WhatsApp Connector and you are good to go.

Few Points - 

1. Please don’t save the integration till the Webhook URLs are configured within MSG91. After sending the email, please confirm with your AM to check if Webhooks have been enabled, then only test the integration.

2. Mobile number has to be added with country code and without the “+” sign.