FAQs - Frequently Asked Questions
Q. URLs of static SMS part should also be uploaded?
A. Yes
Q. What are the consequences of not complying with this whitelisting requirement?
A. Any message containing non-whitelisted CTA will be BLOCKED by all Access Service Providers during DLT scrubbing.
Q. Are redirection URLs allowed?
A. No
Q. Dynamic URL should end with Question Mark?
A. Yes
Q. Do Subdomain URLs need to be uploaded separately?
A.Yes
Q. Are IP based URLs allowed to be uploaded?
A. No, only Domain Name based URLs are allowed.
Q. Which numbers need to be uploaded under CTA?
A. Call back Numbers that will be sent as part of the variable, here are some samples -
| Type | Validation | Remarks |
|---|---|---|
| Whatsapp URL | Should start with http, https or www | e.g - https://wa.me/91xxxxxxxxxx |
| Mobile Number | Can start with 91 OR without 91 | Mobile number (For 10 digits number) starts from 6-9 |
| Land Line Number - 10 digit | 10 digits | Can start with 0 OR without 0 | e.g.- 2212345678 |
| Toll Free Number | Starts from 1800 & 1860 and can be 8 to 11 digits | e.g - 1800985673 |
| 140 & 160 Series | 10 digits only | e.g - 1409856378 |
Best practices and validation checks to follow -
| Type | Validation | Remarks |
|---|---|---|
| Static URL | Should start with http, https or www | (?) Question mark not allowed |
| Dynamic URL | Should start with http, https or www | Mandatory to end in question mark (?) |
| APK URL | Should start with http, https or www | Mandatory to end with .apk |
| Whatsapp URL | Should start with http, https or www | Mobile number of INDIAN series to start with 91. (For 10 digits number) starts from 6-9 |
| Mobile Number | Can start with 91 OR without 91 | Mobile number (For 10 digits number) starts from 6-9 |
| Land Line Number - 10 digit | 10 digits | Can start with 0 OR without 0 |
| Toll Free Number | Starts from 1800 & 1860 and can be 8 to 11 digits | |
| 140 & 160 Series | 10 digits only |