How to View and Respond to All Email Replies in One Dashboard with Hello Inbox

Now you can easily view and reply to all email responses from a single dashboard. Explore Hello Inbox to efficiently manage all replies and respond promptly. To get started, simply click on Hello.

After clicking on Hello, select All Inboxes

After clicking on all inboxes, Then, simply click on the Create Inbox button located at the top-right corner

After clicking on create inbox, Select Email Inbox to integrate your Msg91 email account

Select MSG91 and click on Create Now

After selecting the MSG91 Inbox, you’ll need to fill in the following required fields:

Inbox Name: This is how the inbox will be displayed in Hello, allowing you to view all responses. Select Domain: Choose the configured domain you have used in your MSG91 email service.
Email : Add the same email ID you used for sending emails through your MSG91 account.
From Name: Set the name that will appear to users when responses are triggered

After filling in the required fields, click on Next to proceed.

In the next field, set the permissions for handling email responses. Select the agent or team based on your Hello Inbox configuration, or click on 'Invite an Agent' or 'Add a Team' as needed. Once done, click on Save & Next to proceed

Next, you'll see the forwarding option. Keep the settings as they are and click Next

In the next field, you'll find the configuration option. Add your signature so it appears in the email replies. Enable Show Mail Thread to view the entire email thread in Hello. The Undo Email option allows you to undo an email after sending, set the duration and click Save.

After clicking on Save, your integrated Email Inbox will appear in the "Hello All Inboxes" section and below the filters, your configured Email Inbox will be displayed. After selecting the Email Inbox, you can review all received email responses and respond accordingly.

Next, to complete the setup, go back to your MSG91 email service, click on Webhook, and add the provided URL - https://api.phone91.com/receive-mail/ in the Incoming Email Post section & click save to start receiving email responses in Hello.

By following these simple steps, you can seamlessly manage and respond to all your email replies instantly from a single dashboard using the same email ID in Hello.

You can also check how to use Hello to manage and reply to all your customer responses effectively - https://video-faq.viasocket.com/demo/cm4s55g6y01uqql5jashah58w