Msg91 Help Doc
HELLO Contact Center
Filters in Hello

Filters in Hello

Filter 


In this feature, we provide the option to create and save your filters.

To create your own filters you can follow these steps:

 

Go to filters on the left side in the Hello panel:



A panel will open on the right side:


You can select which inbox you want you can multi-select the inboxes too.



Now select the start and end date in between which you want the chats.



You can select By Assignee- to whom it is assigned to 


  



You can select a particular or multiple teams or agents.



Now click on save at the bottom.


A window will open, give the filter its name and color, and click on add.





Prev