Filters in Hello


In this feature, we provide the option to create and save your filters.

To create your own filters you can follow these steps:


Go to filters on the left side in the Hello panel:

A panel will open on the right side:

You can select which inbox you want you can multi-select the inboxes too.

Now select the start and end date in between which you want the chats.

You can select By Assignee- to whom it is assigned to 


You can select a particular or multiple teams or agents.

Now click on save at the bottom.

A window will open, give the filter its name and color, and click on add.