Action

The Action card is used to perform actions such as:

1. Assign Conversation : The assign Conversation card lets the user assign a team or an agent prior. The feature can be used for the scenario when the end user asks the bot to connect him to an agent. The bot can assign the ticket to the agent / team pre-assigned as mentioned in the flow.

2. Unassign Conversation: The card will unassign the conversation from the bot.

3. Resolve/ Close Conversation: The card will change the ticket status from open to close. The bot will still be assigned to the ticket.