Excel plugin- How to resolve the error authentication failure and no internet connection

If you are getting "Authentication Failure" while login in Excel plugin, please check the below steps:

• Check if your Authkey is disabled, and enable the Authkey.
• Make sure that your password does not contain any special characters. 
• Make sure your IP security is off. 
  
  

Note: If you are getting a No internet connection error then check the Microsoft Excel version. Supported Microsoft Office Excel Version: 2007-2013.

If the issue still persists contact email us at [email protected].