How to resolve the error authentication failure and no internet connection in the Excel plugin?

If you are getting "Authentication Failure" while login in Excel plugin, please check the below steps:

  • Check if your Authkey is disabled, enable the Authkey.
  • Make sure that your password does not contain any special characters. 
  • Make sure your IP security is off. 

  Note: If you are getting No internet connection error then check the Microsoft Excel     version. Supported Microsoft Office Excel Version: 2007-2013.

If the issue still persists contact email us at [email protected] 

Headings