My account status is in the demo, what can I do to make my account live?


If you are sending an SMS from your account and your account status is 'demo,' you will receive the content as:

"You have received this SMS as per your testing. To start sending actual content, kindly contact [email protected]. -- Team MSG91"


To activate your account, KYC verification is required. There are two options to do the KYC you can either do the E-KYC or You can upload the documents.


Once you log in to your MSG91 account, a pop-up will appear prompting you to update your KYC details. 


Note : If you do not see the pop-up, you can click on 'Complete Your KYC,' and the pop-up will appear.


1. If you want to do the E-KYC please click on the e-KYC option and complete the KYC process using the authorized person's Aadhaar card (e-KYC is only for India). Enter the Aadhaar Card number and click 'Next.' An OTP will be sent to the mobile number registered with your Aadhaar Card.


Once you have verified the OTP, you can click on allow and the KYC will be completed for your account.

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2. You can also select the 'Verify' option to complete the process by uploading scanned copies of the required documents. 

There are two categories: 

Please ensure you upload these documents accordingly and click on submit.


After uploading the documents, please wait at least one hour as our system processes them. It may take some time to complete the verification.


In case you encounter any issues while completing the KYC process, feel free to reach out to us at [email protected] for assistance.