WhatsApp Payment Flow

Step 1: Go to the WhatsApp Manager, and select the phone number from the left-hand side panel.  Click on Payment Configuration and then select 'India'.

Step 2: In Payment Configuration click on the 'New Configuration' button from the upper right-hand side corner.

Step 3: After clicking on the New Configuration button, a pop-up will appear, click on 'Get Started'.

Step 4: Please select 'UPI VPA ID', as the other options are currently unavailable.

Step 5: Enter the details appearing in the payment configuration pop-up window. 

Step 6: Go to MSG91 WhatsApp Panel, and click on the Number from the left-hand side panel. Click on the Settings icon from the action column.

Step 7: Click on the Settings icon from the action column. A pop-up will appear. Enter the details of the Payment Configuration and then click on the 'Save' button. 

Step 8: Click on the 'Send WhatsApp' option from the left-hand side panel. From there, businesses can send the catalog to their users and users can select the products. 

Step 9: A sample message is provided below to show how the catalog messages will be displayed to users.

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  Step 10: Users will select products from the catalog, and upon proceeding, the business will 
  send interactive automated messages for payment. 
  
  

  

  
  
  

  

  
  
  Step 11: When the customer proceeds with the 'Continue Button' he will see the payment option 
  to pay with the WhatsApp UPI.

  

  
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  Step 12: The customer will receive a confirmation of the payment as soon as he completes the payment.