WhatsApp Solutions

 1. How to send an image in your template at the place of the header using a campaign?

Step 1: On the MSG91 Dashboard, click on WhatsApp. 




Step 2: After Adding the number on WhatsApp, click on the ‘Templates’ option from the left-hand side panel to create a new template. Click the ‘Create new template’ button from the right-hand corner. 



Step 3: Fill in all the details while creating the template, such as Name, category, and Language. 
In the header section, select ‘Media’ and in ‘Media Type’ choose Image. 



Step 4: Click on the ‘Add Sample’ button beside the Save button, to add the sample of the image. A pop-up will be showcased. Click on ‘Upload Image’ to upload the image of the template. 


Step 5: Once the template is approved, launch the campaign and select the respective template.


 2. How to change the Display name on meta?

Step 1: Go to the Facebook business page and, from the left-hand side panel, click on the hamburger icon (the three horizontal lines) and then click on Business Settings.
​ Select the WhatsApp Accounts option from the left-hand side panel. 



Step 2: Go to WhatsApp Manager, and select the phone number. The display name can be changed from there. Just near the name, if you hover it around, a pen icon will appear, by clicking onto it you can change the display name.




3. How to turn off the 2-factor authentication?

Step 1: Go to the WhatsApp Manager. Select phone number from the left hand side panel. 



Step 2: Click on Settings Icon. 



Step 3: Click on ‘Two-step Verification’ and turn off the verification from the button mentioned. 



Step 4: A link will come to your respective mail ID, which you have connected with the Meta Account, click on that link and click on the Turn Off 2 Step Verification.  



4. How to check the messaging limit and also how to increase the limit?

Step 1: Go to WhatsApp Manager and select the overview option from the left-hand side panel. Here the messaging limit of the business account will be showcased. 

Note: At first the limit will be 250 conversations, after the process of business verification it will reach 1000 conversations. 
Increasing the limit depends upon your level of inputs and quality in the messages, sending up of messages to original users and their readability rate. 




5. How to change the display image on Meta and how to raise a ticket on Meta?


Step 1: Click on WhatsApp from the dashboard.
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Step 2: Click on Numbers from the left-hand side panel. In that click on profile icon.

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Step 3: Display image can be changed and uploaded from here.

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Step 4: Go to the Meta Business page, click on business support home.
 

 


Step 5: Go to WhatsApp Accounts, click on the account for which you want to raise a ticket for the issue being faced by you. Here you can raise the ticket.
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Step 6: The brief details will be provided to you in the activity issues.

 




6. How to Remove Mobile Number from Meta?


Step 1: Go to the Facebook business page and from the left-hand side panel, click on the hamburger icon (the 3 horizontal lines) and click on Business Settings. 
Select the WhatsApp Accounts option from the left-hand side panel. 



Step 2: Select the phone number from the left-hand side panel. A delete button will be showcased beside settings. Click on that button and the number will be deleted. 




7. How to request a review on the Meta Account? 
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​Step 1: Log in to your business account and select the business connected with MSG91. 

From the left-hand panel, click on 'All Tools' and select 'Business Support Home.
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Step 2: Select the integrated WhatsApp account.




Step 3: Request a review from the button mentioned on the right-hand side.





8. Basic errors along with solutions that occurs while delivering the WhatsApp Templates.


131026: Message Undeliverable- 

This error occurs from the side of Meta for marketing messages. 

The reasons for the occurrence are as follows:

1. Meta has renewed its policy, in that a user can only receive up to 5 promotional messages in a day from any business that is sending the promotional messages. 

2. The message was not delivered to create a high quality user experience.

3. The recipient phone number is not a WhatsApp phone number.


131053: Media Upload Error- 

The error occurs when the media is not uploaded in the supported file formats or the media sizes. 

Kindly refer to the document for the supported file formats and the sizes:

https://docs.google.com/document/d/1DAFUUklg3E-qFjbBBrHfZZrALbu0ot6NflcYyKJtCn0/edit


33: Parameter value is not valid- 
​In invalid parameter value, verify that the business phone number is correct.