Permission Setting in Hello

You can now assign permissions to your agents based on specific inboxes. 

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 This ensures data privacy and restriction within your organization, allowing you to tailor permissions according to your team and inboxes. So that not all conversations are visible to everyone. 

1. To enable this feature, Simply navigate to “ All Inbox”, Now select the desired inbox settings, 

Click on “ Permissions”

2. And assign permissions to individual agents or teams, as per your choice.

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3. Click on Update.