Steps to configure Knowledge Base

To configure Knowledge Base in the settings tab, follow the below steps:


Go to settings > knowledge > Configuration 
Fill out the details required for configuration.

In the organization name, you have to fill in the unique name of your organization, through this endpoint you can access your articles through "kb.hello.com/organisation_name". 
Then you have to fill in the URL of your company website or its canonical form such as faq.cname.com. At last, the endpoint through which you want to access the articles of the knowledge base.
You can also upload the logo and favicon for your knowledge base.
The image describes the access to the knowledge base through kb.hello.com/org_name. 

Once done then the knowledge base can be accessed by adding your website URL plus the end point.



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