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Sticky Assign
Introducing sticky assignment, a feature designed to maintain continuity in ticket handling.
Tickets will be automatically reassigned to the same agent or bot if reopened from a closed state, ensuring seamless customer support.
To access these features, head to the "All Inboxes" section, Now select the desired inbox settings,
Click on “ Sticky Assign”
Now enable the toggle button, It will ensure that- Sticky assignment ensures that tickets are reassigned to the same agent or bot if reopened from a closed state; otherwise, they will remain unassigned or will be assigned to a bot in the case of the integrated bot, if the feature is disabled,
