Sticky Assign

Introducing sticky assignment, a feature designed to maintain continuity in ticket handling. 

Tickets will be automatically reassigned to the same agent or bot if reopened from a closed state, ensuring seamless customer support.

1. To access these features, head to the "All Inboxes" section, Now select the desired inbox settings, 

2. Click on “ Sticky Assign”

3. Now enable the toggle button, It will ensure that- Sticky assignment ensures that tickets are reassigned to the same agent or bot if reopened from a closed state; otherwise, they will remain unassigned or will be assigned to a bot in  the case of the integrated bot, if the feature is disabled,