Step-by-Step Guide to Subscribing and Managing Your MSG91 Email Services

Subscribing to MSG91 email services is quick and easy. Here’s a step-by-step guide:

1. Log in to Your MSG91 Dashboard

Navigate to the Email Section in your dashboard.

2. Subscribe Your Email Plan

Click on the Subscribe option to view and change your current email plan. (If you have already subscribed to an email plan, the "Upgrade" option will replace the "Subscribe" option.)

3. Select Your Plan

Choose from our available email subscription plans. You can view each plan’s details, including the number of included emails, email validation options, over-usage charges, and monthly and yearly subscription options, on the email pricing subscription page.

4. Review Subscription Details

If you are already subscribed to a specific plan, you will see your current plan details. If you wish to change your subscription, click on change Plan.

5. Subscription Details:

Once you have subscribed to an email plan on MSG91, you can monitor your usage and billing directly from the dashboard. Here’s a breakdown of what you will see:

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For your reference, we have explained the highlighted points shown in the image below.

a) Plan Details:

You are subscribed to the Alpha ₹7,500/Monthly plan, which includes:

5,00,000 emails per month

5,000 email validations per month

b) Monthly limit:

This section displays the total monthly limit and current usage (e.g., "0 / 75,000 emails used"). You can customize your monthly limits and configure postpaid usage settings to suit your specific needs.

c) Charges Summary:

i) Total Emails Used: Displays the total number of emails sent under your plan during the current billing cycle.

The extra charge per email is ₹0.01.

ii) Total Email Validations Used: Displays the total number of email validations performed during the current billing cycle.

The extra charge per validation is ₹0.15.

iii) Subscription Charges: This represents the fixed monthly cost of your subscribed plan.

iv) Over-Usage Charges: Displays the total charges incurred for over-usage of emails and email validations.

v) Total Charges: The sum of Subscription Charges and Over-Usage Charges for the current billing cycle.

Upgrading to a higher plan will reduce these per-unit charges, offering you a more economical rate on over-usage.

d) Postpaid Deductions:

For paid plans like the Alpha plan, over-usage limits are set by MSG91 and cannot be changed by the user end (e.g., ₹ 10,125). Once you reach 90% of the set over-usage limit, extra charges will be automatically deducted from your wallet. If the over-usage limit has not been reached, deductions will be initiated on the 1st date of the next month, ensuring your account stays updated with usage costs.    

Note: No extra usage charges or postpaid usage options are available in the Free plan.

e) Billing and Logs:
The logs section provides a detailed record of over-usage transactions for each month. You can select a different month from the top-left corner to view logs for various months, ensuring full transparency in tracking all over-usage charges.

6. Make a Payment:

For every email subscription, your payment will be directly deducted from your MSG91 wallet.

Additional Information:

1) Subscription Logs:

In the subscription log, you can view the complete details of the subscription with a monthly breakdown of extra usage charges and their respective statuses in the complete ongoing year.

2) Transactions Logs:

In the transaction log, you can view the complete details of your ongoing monthly subscription plan, including a breakdown of any extra usage charges and their respective statuses.

If you encounter any issues during the subscription process, you can reach out to our support team at [email protected].