What is blocked numbers? How to block/unblock any number?

Blacklisted or blocked numbers are those that are restricted from receiving any SMS sent by the user. There are two ways of blocking any number:

One is by adding the numbers in the Blacklist Numbers option.

Another one is when we receive NDNC UCC complaints data from the Operator we block all the numbers in our Database, and messages will fail to deliver, and the failure reason will show as Blocked Numbers.

Step 1:

1. Login to your Dashboard.

2. Select “SMS” from the Dashboard.

3. Click on the “Blacklist” option from the left-hand side panel.

4. You can add all the numbers, select the services for which you want the numbers to be blacklisted, and then click on “Add to Blacklist.”

In SMS delivery, you will get the status as follows:

5. You can export all the numbers in a .csv format by clicking on “Export All Contacts”. 

How to Unblock

To unblock a number, you need to delete it from the blacklist after selecting the numbers.

Note: Please note that even if a number is not present in your blacklist but is still showing as blocked for SMS delivery, this may be due to previous UCC complaints. In such cases, you must ensure that you have valid consent from the user to receive SMS from you. Once consent is confirmed, we can proceed with unblocking the number from our end.