WhatsApp message failure with Unsupported post request?

If your Whatsapp messages is failing with the error Unsupported post request. Object with ID 'XXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation.

Invalid or Deleted Object ID:

The ID (XXXX) may not correspond to a valid WhatsApp Business Account (WABA), phone number, or template.

It may have been deleted or never existed.

Permission Issues:

Your access token may not have permission to access the resource.

You might be using a user token instead of a system user or business token.

Missing roles (e.g., WhatsApp Manager) on the business account.

Business Verification Not Complete:

Your business may not have completed Facebook Business Verification.

Or the phone number may not yet be connected to a verified WhatsApp Business account.

Removed Partner:

If you have removed the partner from meta then we do not have access to the WABA then also this error comes. Please login to META business account and navigate to

1. Settings

2. Whatsapp Accounts

3. Select the Whatsapp Account

4. Check Payment method. It should have a Credit line of Jio Haptik Technologies Limited same as mentioned in the below screenshot.

Note: (Either One of the following is applicable)
1. If you removed the partner in that case you need to do the on-boarding process again to start the services.

2. Else you can add the Haptik partner ID : 928974617157828 and drop an email to us at [email protected] will ask our vendor to configure the Webhook again at their end. (Recommended only if 1st option fails as this process can take 2-3 Business days)