Home HELLO Contact Center How to use Hello for ticketing system

How to use Hello for ticketing system



The integration of Email Inbox with hello Allows you to manage your queries together using a shared inbox with various functionality. For example, you can assign a particular mail to an employee, snooze or close the ticket, and access conversation in different sections.


To use this feature simply follow this process - 
> Select Inbox from the settings

> Click on Create inbox

> Then Click on create now > Fill out the details Like Inbox name, select domain, and enter email.



> Click on next and give permissions by selecting a team or at least a team member.

> Once done click on verify email to complete your verification.

> You can then access your inbox from the inbox section.


> Once the email is created You can then compose an Email, Just select Create Inbox


> If you have sent a mail by mistake, or if you have missed any important points, you can undo the mail. Just enable the "Undo" option in your settings - visit Manage and select " Inbox ". and click on Gear Icon then Edit Inbox.


>You can Add tags for each conversation to help you with analytics. 

Refer to this doc to know how- https://msg91.com/help/how-to-use-tags-in-email-inbox


> To change the settings simply select the gear icon.



> You will see three options there - Edit Inbox, Permissions, and Workflow


> You can change your inbox settings from the edit inbox section and also disable your inbox from here.



If you enable the "Undo" function, you will see an 'Undo' option once you have sent the mail. You can also set the timings and decide in how much time you can undo the same. Just select the time and set the duration.

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> From Permissions, you can update the member's settings.