Msg91 Help Doc
HELLO Contact Center
How to Integrate SMTP Service in HELLO Inbox?

How to Integrate SMTP Service in HELLO Inbox?

Here are the general steps for integrating an SMTP service with your HELLO inbox:



Step 1:- Log in to your Gmail account & click on the "Google Apps" icon in the top right corner of the screen.



Step 2:- Click on "Account" to access your account settings.



Step 3:- After clicking on account, Click on "Security".




Step 4:- Click on "2-Step Verification.




Step 5:- If the two-factor authentication is off then Click on "Get Started"

Step 6:- Enter your Gmail password and click "Next".

Step 7:- Enter your mobile number and click "Next".


Step 8:- Enter the verification code you receive on your mobile and click "Next".


Step 9:- Click on "Turn On" to activate 2-Step Verification.


Step 10:- You should see a green tick mark confirming that 2-Step Verification is now on.


Step 11:- Click on "2-Step Verification" again and enter your Gmail password to verify your account. Then, scroll down to the "App passwords" section.


Step 12:- Select "App", then select "Other (Custom Name)", enter any name you like (e.g., "Test") then click on Create.



Step 13:- Copy the 16-character app password that is generated.


Step 14:- Then go to “HELLO” Click on "Manage" and then click on "All Inboxes" & then click on "Create Inbox" .


Step 15:- Click on "Create Now" next to "Email".


Step 16:- Click on "Create Now" (Google).


Step 17:Enter the required details, For example-

Inbox name:- ("Test") 

Gmail address:- ("[email protected]")

Password:- Enter the 16 characters app password (abcd efgh ijkl mnop) which we copied earlier in step 13.




Visit this site for IMAP Hostname, IMAP Port, SMTP Portname, SMTP Port- 


https://www.google.com/search?sca_esv=8f10e191a729178d&sca_upv=1&rlz=1CAIWTJ_enIN1110&sxsrf=ADLYWILrY6JLRXctWGV9YiAmlyui1161tA:1716542991184&q=smtp+host+name,+smtp+port+,+imap+hostname,+imap+port+name+for+gmail&spell=1&sa=X&ved=2ahUKEwjpoez5_KWGAxUyzTQHHXufDJsQBSgAegQIChAB&biw=1920&bih=945&dpr=1



Step 18:- Click on verify


Step 19:-Select the members and teams you want to add to the inbox, and click on "Next".



Step 20:- Click on Save





Prev