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All You Need to Know about Transactional Email of MSG91
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How to create a transactional email template with API Integration detail
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How to Add Domain in MSG91
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How to complete domain verification ?
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How to check transactional email delivery reports?
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How to fix the issue if an email is rejected due to content judged as SPAM by the internet community
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How to subscribe to email services
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Transactional email being received in the spam or promotional folder.
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How to get Email delivery logs on Webhook
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Step-by-step process to configure Email API in MSG91
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How to validate your recipient email address
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WhatsApp- FAQ
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How To Get your business account verified on WhatsApp?
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MSG91 - Free WhatsApp Business API
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Guide To WhatsApp Messaging With MSG91
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How to begin with WhatsApp
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Create WhatsApp QR Code To Chat
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How to send WhatsApp from Google Spreadsheet?
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How to get an Official Business Account (OBA) or green badge in WhatsApp?
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How to check if your account is verified on Meta or not?
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How to upload contacts to a group?
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How to add a group for phonebook? How many contacts can I import/upload at once?
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How can I send SMS on selected numbers in phonebook?
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How can I set the default expiry of any number in the phonebook?
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How to delete selected contacts from a phonebook group?
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Can I copy or move contacts from one group to the other?
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How to export existing phonebook data and upload it on segmento
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How can I integrate the API provided in the MSG91 panel?
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Why integrate MSG91 API using Socket?
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What do you mean by API Security?
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How to send + sign in SMS from API?
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How to debug if my API is not working?
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Where can I find my authentication key?
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How to get SMS status in API?
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How do resolve the error OTP not found and placeholder not found in the message?
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What are the reason for error codes received under the API failed?
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What is SendOTP? How does it work?
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Where to find the SendOTP API? How to get Template ID?
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How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
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What is the maximum and minimum OTP expiry time?
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Where to find SendOTP reports?
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How to export OTP reports?
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How OTP can be sent in other languages (Unicode)?
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What is the difference between Send OTP and Send OTP 2.0?
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How to integrate the new Login with OTP widget
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What is a .csv file?
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What does a flash SMS mean? How is it different from the regular SMS?
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What is the difference between the Transactional, Promotional, and SendOTP routes?
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How can I schedule an SMS? Where can I see its delivery report?
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How to add or delete an SMS template?
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How can I check my balance?
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How can I send personalized/custom SMS?
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How to move the balance from one route to another?
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How to send SMS using an Excel file from the Send SMS option?
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How to send SMS to the group?
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Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
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How do switch routes for sending SMS from the dashboard?
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How to send encrypted SMS?
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What is a campaign, its uses, and how to delete the old campaign name?
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How to send SMS worldwide?
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How to send SMS in a regional language?
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What is Unicode and which characters come under Unicode?
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How can you add/remove a signature along with the SMS?
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How to send Unicode custom SMS by CSV?
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How to automate your reports via Dashboard?
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How to add emojis or send messages in other languages (except English)?
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How to delete/cancel the scheduled SMS?
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How to resend SMS via panel?
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How can I load my previous message?
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How can I convert my Excel file to CSV?
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How to send SMS from my MSG91 dashboard?
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Where to find my flow Id?
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DND Error while send Transactional or OTP messages
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Step-by-step process to configure SMS
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Google Spreadsheet- How to send SMS, Email, and Campaign.
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WordPress and Woo-Commerce- How to send notifications and OTP SMS
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How to send SMS from the MSG91 mobile application?
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Magento extensions for sending SMS notifications and OTP
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Magento version 1 MSG91 SMS extension- How to install and use
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OpenCart plugin for SMS notification and OTP
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MSG91 WHMCS SMS plugin- How to track if SMS is not sent
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Google spreadsheet in MSG91 Dashboard- How to use
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Excel plugin- How to resolve the error authentication failure and no internet connection
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SM-share plugin for SMS notifications and OTP with MSG91
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SAP- How to integrate MSG91 API
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WHMCS plugin for SMS notification and OTP
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Excel plugin- How to resolve an Invalid range instance error
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How to check the Unicode message in the excel file exported?
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WebEngage- How to send SMS with MSG91
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Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
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Excel- How to use the Excel plugin for sending campaign
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Freshworks- How to integrate the MSG91 plugin in Freshworks
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Shopify- How to integrate with MSG91
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Google Spreadsheet- How to send SMS
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Google Spreadsheet- How to send Emails
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Google Spreadsheet- How to send MSG91 Campaign
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I am unable to see the delivery report of the failed API. Where can I find them?
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What is a request ID and where can I get it?
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What is an Absent subscriber?
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What is the meaning of different statuses in the delivery reports?
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What are the reasons behind a failed message?
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How to export/download the SMS Delivery Reports?
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How can I get a report for a particular number?
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Where can I check the SMS delivery reports?
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How to get signup updates on your webhook?
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How can I get a Reseller account on MSG91?
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How to create and design a website for selling SMS?
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How can I customize a mail and an SMS for signup?
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How do I white label my website? How to point CNAME for the domain or subdomain?
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How can I disable my client's account?
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How to mark a user Authentic?
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How can I add Demo Balance to my clients?
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How to add clients under the reseller panel?
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How do you give support to our Whitelabel clients?
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Can my clients also pay me online? If yes, then how?
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How can I add pricing to my website?
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How to have my own website for selling SMS?
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How to add Balance to the client account?
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I have disabled a reseller under me. Does it disable all users under that reseller?
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How can I put the bank details like MSG91 on my website?
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How can I convert my client's account into a reseller account?
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How to set pricing for the client account?
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Dynamic Credit Purchase Limit
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How does client search work?
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Why am I unable to pay online? It says, "You are not authorized".
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How to edit client details?
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Client SMS Consumption
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How can I update my client's mobile number?
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How can I update my client password?
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How to add SSL to my website?
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How to delete a phonebook group?
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How can I export contacts from a single group?
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I am facing trouble in viewing all the options on my screen. What should I do?
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I am not able to receive SMS when someone sends it on my keyword. Why is that so?
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How can I put the bank details like MSG91 on my website?
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How to send + sign in SMS from API?
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What is blocked numbers? How to block/unblock any number?
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How to add clients under reseller panel?
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How can I get report for particular number?
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How can I set default expiry of any number in phonebook?
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What is the character limit for a single credit in English & Unicode? How is credit calculated?
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What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
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Where I can add new keyword for longcode? What is it's maximum limit?
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Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
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What is the meaning of SSL certificate error?
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Step-by-step guide to set up and start your Cloud Communication with MSG91
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How to Allow and Block specific countries from sending SMS
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How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
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How to add a new team member to the team?
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In one go, how many numbers can I send SMS from MSG91?
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What is the difference between free and paid SMS services?
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What is URL encoding and how do URL encoding?
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What are the best Accounting and Invoicing softwares you would recommend?
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How can I change my username and registered mobile number?
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What is Fallback and how does it work?
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What is the meaning of an SSL certificate error?
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How to enable credentials for mobile applications and other SMS addons?
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What is the difference between Push SMS and Pull SMS?
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I am facing trouble viewing all the options on my screen. What should I do?
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Can I get an SMS alert daily informing me about the available and used balance in my account?
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How to request any custom SMS solution?
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What are third-party services?
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How to restrict users to log in to other domains?
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How to disable the access of a member added to your team?
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How can I update my primary mobile number?
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How to download and use MSG91 mobile application?
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How can I update my GST number?
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How to create a Google Group?
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What is a switch account and how to use it?
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What are website and data security with MSG91?
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How to export all client details?
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How to use the Pay after Invoice option?
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What is UserTABLE? How to use it?
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How to Migrate from Twilio to MSG91?
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Promotional SMS to Customers
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My account status is in the demo, what can I do to make my account live?
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Login using Whitelisted IP address
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How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
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What is token and how to use it?
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Can I set customised balance alert?
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How to fix the "could not create SSL/TLS secure channel" error
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Alternate Solution for CSV file Upload
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Static IP Resolution on Various Cloud Providers
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How can I contact Support
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How to block countries on the basis of SMS price?
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DLT Content Template FAQs
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Map approved DLT Template Id with respective Flow Id on MSG91 panel
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DLT | FAQs
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Entity Registration on DLT Platform
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Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
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Step by Step Guide to implement DLT in SMS
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Get Approval for your SMS Content on DLT Platform
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DLT Header Registration | Process Manual | PingConnect
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Error Description- Header/Sender Id not Associated with the DLT Template
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Error Description- Template Id not found on DLT
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Export Approved Templates from DLT Portal
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Error Description- SMS not Matched with DLT Template.
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DLT Entity Process | Post Entity ID Received
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Find your DLT Entity (PE) ID
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Map SMS Content Template on MSG91 API/Panel
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Check your SMS API and DLT Parameters
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Error Description- 211- Template Id Missing
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DLT Consent Template Registration
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DLT Debugging Checklist
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DLT key points for B2B platforms
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FAQ- DLT Consent Process
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DLT Process
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Apply Consent Template | DLT
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DLT Consent Process
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DLT Template Scrubbing / Filtering Rules
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How to use DLT AI and what is the use of DLT AI
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DLT Premium Support
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How to create a user account through MSG91?
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How to login with HELLO?
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How to send messages from the agent side through RCS?
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Employee hierarchy in HELLO
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RCS client registration and sending invite
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How to integrate RCS in HELLO?
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Steps to configure Knowledge Base
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How to use Hello for ticketing system
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How to access the knowledge base section of hello
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How to integrate ChatBot with Hello
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How to integrate WhatsAPP in HELLO?
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How to use tags in email inbox
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Getting started with HELLO - Quickstart guide
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How to integrate the Hello-Chat Widget?
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What is Hello?
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Zoho Campaign- How to integrate MSG91 API?
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MSG91 WHMCS SMS Plugin- How to configure
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MARG software- How to integrate MSG91 API
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Zapier- How to integrate MSG91
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LeadSquared- How to integrate SMS
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Vtiger CRM plugin with MSG91
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HDPOS software- How to integrate MSG91 API
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Cs-Cart- How to configure MSG91 with Cs-Cart?
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How to integrate MSG91 API in ERP Next?
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How to send SMS in Clevertap with MSG91
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How to send SMS in WebEngage with MSG91
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How to integrate with Busy software
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Zoho Books- How to integrate with MSG91 ?
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Zoho CRM- How to integrate with MSG91 ?
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Country-wise SMS and Sender Id Rules
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What is a Sender ID?
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What is the meaning of prefixes like DZ, DM, IZ, etc.?
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How to set default sender ID?
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How to Add Sender ID in MSG91
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How to delete a Sender ID / Header on MSG91 panel
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What are the supported types of Sender IDs and the ETA for different countries?
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What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
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I am not able to receive SMS when someone sends it on my keyword. Why is that so?
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What is the difference between Dedicated Long-Code and Shared Long-code
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How to send custom SMS using Longcode?
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Where I can add new keyword for longcode? What is it's maximum limit?
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Is it possible to export report for a particular keyword?
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How to activate a Long Code?
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How to check long-code balance?
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What is the character limit for a single credit in English & Unicode? How is credit calculated?
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What is the charge per SMS? Are failed SMS also charged?
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Credit count for different Countries
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Where can I download the Invoice/Ledger?
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How to buy credits?
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How to make refund request? How much time does it take to refund the payment?
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How do make a payment using a Debit/Credit card?
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All You Need to Know about Transactional Email of MSG91
Video :
MSG91 is one of the best cloud-communication platforms with a phenomenal, robust, and secure API. We provide various and peculiar services to many businesses and enterprises.
Email services, bulk SMS, virtual phone numbers, two-way email and SMS, and their unique two-factor authentication security. In this article, we are going to discuss in brief how to send an email to your customers via MSG91.
1. Login to the MSG91 user panel and click on Email
2. You will be able to see the micro-services on your panel offered by MSG91.
Note: If your email services are not enabled you will see an error popping on the right side of your screen when you enter the email panel and you won’t be able to see the micro-services on the page. So make sure your email services are enabled.
Dashboard
The dashboard shows you the count of the percentage of sent mails, delivered mails, and failed emails.
Reports
In Reports, you can check the breakdown of the emails sent.
- There are three sections. Total, Engagement, and Dropped.
- Total section consists of all the emails.
- Engagement section consists of the emails that were opened and clicked by the recipients.
- Dropped section consists of all the suppressed emails.
You can also export the report by clicking on the "Export" option on the right-hand side.
Domains
In this section, you can add and delete different subdomains and domains.
It will also show you the delivered, bounced, opened, and clicked rates for your subdomain or domain.
On the top right part of the section, there’s a button labeled “Add Domain”. You can click on that button to add a new domain or subdomain.
The verified domains or subdomains will have a blue tick on the left side of their name.
You can only delete a domain if no emails were sent from that domain ID, only then will the Delete button pop up on the screen.
Note: You cannot delete a domain even if one email has been sent from that domain ID because it will create problems in the reports section.
Logs
Logs are used to check the status of each email individually.
- If the email is delivered the status would be “OK” otherwise it would show “FAILED”.
- By clicking on the email log you can check your whole email including the body, the name, and the subject of the email. You should check your email in this section before sending it to the recipients.
Analytics
In a single window, you would see all the data to analyze the emails sent.
Here you can create the template of the email you would be intending to send to your users and check all the templates created so far along with their statuses as active, rejected, or pending.
By clicking on the down arrow under the edit section, you can see all the versions of a particular template that you have created with a green tick on the active one. By clicking on the three dots on the right side, you can see options like duplicate, mark active, and preview.
To understand how to create a template refer: https://msg91.com/help/how-to-create-a-transactional-email-template-with-api-integration-detail
Suppressions
1. Bounced emails:
Consider this as a bounced cheque. If your account doesn’t have the money required for the transaction to complete, the cheque will bounce. In this way, bounced emails won’t reach the recipient’s inbox.
Bounced emails are of two types:
a. Soft-bounced emails: In soft-bounced emails, the emails don’t reach the recipient’s inbox because the inbox is full and it doesn’t have the necessary storage required to store the email.
b. Hard-bounced emails: In hard-bounced emails, the emails don’t reach the recipient’s inbox due to several reasons.
Either the recipient has put your organization’s email in a spam list or the recipient might have blocked your domain address.
To avoid hard-bounce you have to either contact Gmail and request them to unblock the domain address but this is another process.
2. Failed:
This consists of emails that failed to send to the recipient. Either it is the fault of the API or maybe that email address doesn’t exist anymore or maybe that email address was blocked by the domain head.
- Now, two interesting options include Opened and Clicked.
- You can also check which recipient has opened your promotional email and viewed it.
- You can check the number of recipients who have clicked on your link which was drafted in your email template.
3. Complaints:
If any recipient has unsubscribed from your emails and if that recipient was sent any mail from your business domain address then that email won’t be delivered by the API and instead gather up in the Complaints list. To avoid this keep deleting your Unsubscribed list.
Delivered emails will show you the emails that were successfully sent to the recipients.
Webhook

- The last section is on the left side menu of the Transaction email service.
- Webhooks are basically automation of your transactions.
- You can get individual reports for every email sent through webhooks.
- Webhooks also have two types. One for sending emails i.e. TXT and one for receiving emails i.e. MX.
- You can just type the email id you want to send the email to and add the body or the template for the email and it's done. It is an automated task and it will give you individual reports for every email sent or received through webhooks.
Domain Settings
Domain settings consist of Open tracking, Unsubscribe Tracking, DNS record section (TXT and MX)

DNS Records Section
There are two types of emails. TXT and MX.
1) TXT is only used for sending emails whereas MX is used for receiving emails.
2) You will have a different key for both TXT and MX.
3) First you have to add your domain name in the Domains section. Then you will register your subdomain name or the new user on your domain.
4) Then you will be given a current value key by the API to verify the user or subdomain in the DNS records section. Copy the given current value and verify it from either your Linux platform or through your domain admin.
5) After you verify the current value from the domain there will be a green tick and it will show your DNS verified.
6) You have to do this process for both TXT and MX.
Failed logs
So, this was a brief discussion about the transactional email of MSG91. One question which might have popped up inside your head is about security. And yes, everything is secured in MSG91. It provides confidentiality, integrity, and authenticity. Emails are a great way for promoting businesses today. Many of the customers stay updated on the latest news about their favorite things through these emails.
Email Validation
Please refer: https://msg91.com/help/MSG91/how-to-validate-your-recipient-email-address